Customer Service Representative

Get Staffed Online Recruitment Limited; Johannesburg; Remote; ZAR 50 000 - 200 000; Full time

Job summary

Ein innovatives Unternehmen sucht einen motivierten Kundenservice-Vertreter, der in einem flexiblen, vollständig remote Umfeld arbeitet. Diese Rolle erfordert starke Kommunikationsfähigkeiten und die Fähigkeit, mehrere Projekte gleichzeitig zu verwalten. Sie werden als Markenvertreter fungieren und eng mit Kunden und externen Partnern zusammenarbeiten, um sicherzustellen, dass alle Phasen der Immobilieninvestitionen reibungslos ablaufen. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem werteorientierten Unternehmen wachsen möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Karriereentwicklungsmöglichkeiten

Flexible Arbeitszeiten

Arbeiten von zu Hause

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice oder Support.
• Starke Kommunikationsfähigkeiten für die Fernarbeit.

Responsibilities

• Überwachung von Immobilieninvestitionsprojekten von der Übertragung bis zur Vermietung.
• Verwaltung der Erwartungen der Kunden und regelmäßige Kommunikation.

Skills

Kundenservice-Erfahrung

Microsoft Office

Projektmanagement-Software

Interpersonelle Fähigkeiten

Organisationsfähigkeit

Zeitmanagement

Tools

Projektmanagement-Software

Job description

Job Title: Customer Service Representative

Fully Remote Position, South Africa – The employee will be expected to have a reliable and fast internet connection, power back-up, and a dedicated workspace.

Basic Salary: R16,157 per month (increased to R16,986 after a 6-month probationary period).

Annual Performance Bonus: R10,541

Annual Bonus: Up to R16,395 based on company performance relative to KPIs, paid on a sliding scale.

• 40 hours per week
• Monday – Friday
• Flexible hours within UK time of 8am – 6pm

Please note: Applications close at 5pm on 15th May 2025.

Our client aims to create positive change through property investing, empowering their team, clients, tenants, guests, and communities to thrive. As a values-driven company based in Northeast England, they are committed to doing things differently and making a meaningful impact.

This role is crucial as a brand representative, requiring professionalism, enthusiasm, and meticulousness. You will work closely with clients, communicate weekly, and manage all phases from conveyancing to coordination with solicitors, mortgage brokers, agents, and other stakeholders. Managing client expectations and concerns throughout the process is key, requiring regular communication to provide support and reassurance.

Throughout all project phases, you will manage a professional team including structural engineers, architects, land surveyors, contractors, solicitors, letting agents, and external stakeholders. You must be highly organized to manage multiple projects simultaneously.

Responsibilities and Duties (including but not limited to):

• Project Management: Oversee property investment projects from conveyancing through refurbishment, setup, and letting.
• Client Communication: Manage expectations and provide updates to ensure project alignment with agreements.
• Onboarding and Documentation: Guide clients through onboarding, ensure paperwork completion within three days, and follow up on documents with solicitors.
• Mortgage Process Management: Work with brokers to find the best mortgage options, monitor applications, address challenges, and track milestones.
• Contracts and Legal Processes: Issue contract packs within 2–3 weeks, coordinate with solicitors and agents, and confirm receipt of legal packs.
• Enquiries and Valuation: Keep clients informed on enquiries, facilitate searches and surveys, and address concerns.
• Mortgage Offer and Finalization: Track progress, resolve issues, and encourage clients to exchange and complete.

Skills and Experience:

Motivated by personal ambition and aligned with a values-led property company, you should be flexible, quick to learn, and able to work independently. Strong communication skills are essential for remote work.

• Minimum of 1 year experience in customer service/support roles
• Proficiency in Microsoft Office and project management software
• Strong interpersonal skills to build rapport quickly
• Exceptional organizational and time management skills
• Commitment to excellent customer service

Why Apply?

• Be part of a growing, innovative company with career advancement opportunities in sales and property
• Work remotely with flexible time management on exciting projects
• Join a values-driven business committed to positive impact in housing

Our client values Care, Continuous Improvement, Integrity, Autonomy, and Boldness. They seek someone who shares these values and wants to grow with them. If you have grit, resilience, and a passion for a fairer housing sector, please APPLY NOW through their quick recruitment process, which includes a couple of assessments taking no more than 15 minutes.