Customer Service Representative

Job Title: Customer Support Agent – Dutch Speaking

Location: South Africa

About the Role:

Are you a fluent Dutch speaker with a passion for delivering exceptional customer service? Join our dynamic team as a Customer Support Agent and be part of a global organization committed to excellence. This is an entry-level role, and we provide comprehensive training to set you up for success. We also welcome candidates who are willing to relocate to South Africa to be part of our exciting team!

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information and resolve customer issues promptly and professionally.
• Deliver exceptional service to enhance the customer experience.
• Collaborate with internal teams to ensure efficient problem resolution.
• Maintain up-to-date knowledge of company products, services, and policies.
• Accurately document customer interactions and solutions in the system.
• Follow company procedures and service standards to maintain quality.

What We’re Looking For:

• Fluent in Dutch (both written and spoken) – this is non-negotiable.
• Strong communication and problem-solving skills.
• Customer-focused with a positive and professional attitude.
• Ability to work in a fast-paced, team-oriented environment.
• Basic technical knowledge and proficiency in Microsoft Office and CRM systems.
• Previous experience in customer service, call centers, or a related field is a plus.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work in a diverse and multicultural environment.
• Career growth and development opportunities.
• Supportive and collaborative team culture.
• Work-from-home and hybrid options available (based on business needs).
• Comprehensive training provided to help you succeed in your role.

If you are enthusiastic about customer service and eager to work in a rewarding role, we want to hear from you! Apply now and take the next step in your career.