Customer Service Representative

Office Beacon South Africa; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service solutions provider is seeking a Customer Service Representative to provide professional support in Gauteng, South Africa. The ideal candidate will excel in communication and multitasking while ensuring customer satisfaction. Responsibilities include handling calls, managing emails, processing payments, and supporting administrative tasks. This role offers a chance to thrive in a fast-paced, team-oriented environment.

Qualifications

• Excellent written communication abilities.
• Must be based in the same office as the South Africa team.

Responsibilities

• Handle incoming calls and assist clients with product and order-related queries.
• Manage customer service emails and ensure timely responses.
• Review and validate resale certificates.
• Process payments accurately.
• Provide backup support and assist with additional administrative tasks.

Skills

Strong communication skills

Attention to detail

Organizational skills

Ability to multitask

Professional phone voice

Job description

Description:

We are seeking a Customer Service Representative to join our South Africa-based team. This role requires an individual with strong communication skills, excellent attention to detail, and the ability to deliver professional support across multiple channels.

Key Responsibilities:

• Handle incoming calls and assist clients with product and order-related queries.
• Manage customer service emails and ensure timely responses.
• Review and validate resale certificates.
• Process payments accurately.
• Provide backup support and assist with additional administrative tasks as assigned by management

.

Requirements:

• Clear, professional phone voice with strong verbal communication skills.
• Excellent written communication abilities.
• Must be based in the same office as the South Africa team.
• Strong organizational skills and ability to multitask effectively.

This is an excellent opportunity to contribute to a collaborative, fast-paced environment where customer satisfaction is a top priority.