Customer Service Representative

Thirdpartycs; Gauteng; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in customer service is seeking a Customer Service Representative to provide exceptional support. Responsibilities include managing inquiries and resolving customer issues efficiently. The ideal candidate will have experience in customer interactions and a strong focus on client satisfaction. Benefits include health insurance and flexible working hours.

Benefits

Health insurance (dental and vision)

Retirement plan

Career advancement opportunities

Flexible hours

Remote work options

Qualifications

• Experience in customer support, client services, or sales preferred.
• Basic computer proficiency required.
• Customer-focused attitude emphasized.

Responsibilities

• Provide excellent customer care and assess inquiries effectively.
• Manage calls, emails, chats, and IVR systems.
• Follow service procedures and update customer accounts.

Skills

Communication skills

Time management

Active listening

Multitasking

Job description

Join to apply for the Customer Service Representative role at Third Party CS.

Responsibilities include answering client inquiries, providing product information, and assisting customers with empathy and efficiency to resolve issues promptly.

Key Duties:

1. Provide excellent customer care and assess customer needs to offer appropriate solutions.
2. Manage incoming calls, emails, chats, and IVR systems.
3. Follow all customer service procedures and policies.
4. Record and organize customer interactions and account updates.
5. Upsell when appropriate and schedule callbacks or appointments.

Requirements:

• Experience in customer support, client services, or sales preferred.
• Strong communication skills across various platforms.
• Basic computer proficiency and multitasking ability.
• Excellent time management and active listening skills.
• Customer-focused attitude.

Benefits: Health insurance (dental and vision), retirement plan, career advancement opportunities, flexible hours, remote work options.

This job posting appears active, with no indication of expiration.