Customer Service Representative

TalentPop App; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Join a fast-growing e-commerce brand as a Customer Service Representative! This role offers the chance to engage with customers through various channels, providing assistance with inquiries, orders, and returns. You'll be part of a dynamic team that values your skills and provides ample opportunities for career advancement. Enjoy the perks of working from home, receiving health and dental insurance, and earning a competitive hourly wage with annual increases. If you're passionate about customer service and ready to grow in a supportive environment, apply now and take your career to the next level!

Benefits

Paid Time Off

Health and dental insurance

Holiday Bonus

Work from home

Annual salary increases

Qualifications

• 1 year of Customer Service experience is required.
• Proficiency in English is mandatory (both written and verbal).

Responsibilities

• Handle customer inquiries through email, phone, and social media.
• Help customers with orders, shipping, and returns.

Skills

Customer Service

Problem-solving

Communication Skills

Solutions-oriented

Proficiency in English

Tools

Gorgias

Zendesk

Shopify

Job description

ABOUT US: We are a fast-growing E-Commerce brand with many opportunities, looking to bring on the best in class Customer Service Representatives!

Perks & Benefits

• Salary: $4USD/hr with annual increases
• Paid Time Off!
• Health and dental insurance
• Holiday Bonus!
• Work from home!
• We're growing fast, which means more chances of advancement!

Responsibilities

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Help our customers with orders, shipping, product information, and returns.
• Quality-Based Responses: Focus on providing quality responses as the standard day-to-day.

Requirements

• Proficiency in English is mandatory (both written and verbal)
• 1 year of Customer Service experience is required
• Any experience with Gorgias, Zendesk, and/or Shopify is preferred (not required)
• Excellent problem-solving skills and communication skills
• Solutions-oriented and flexible

Technical Requirements

• Personally owned PC or laptop with an i5 processor or its equivalent
• Minimum of 15 Mbps for Upload & Download speed

Ready to take your career to the next level with a fast-growing e-commerce brand? Apply now to join our dynamic team and be part of a company that values your skills and offers plenty of opportunities for growth!