Customer Service Representative

Level Up; Centurion; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading automotive e-commerce company is seeking a Customer Service Representative in Centurion, South Africa. The role involves providing professional support to customers across various e-commerce platforms. Ideal candidates will have strong communication skills, 2-5+ years in customer service, and experience in the automotive sector. Responsibilities include assisting customers via various channels and resolving product-related queries. This position offers a dynamic work environment focused on customer satisfaction.

Qualifications

• 2-5+ years in customer service, preferably in e-commerce.
• Experience in the automotive and car parts sector is required.

Responsibilities

• Provide timely and accurate customer support via email, chat, and phone.
• Guide customers on how to use e-commerce platforms.
• Troubleshoot and resolve product-related issues.
• Collaborate with teams to ensure smooth order processing.
• Manage customer complaints professionally.
• Document and update customer interactions in the CRM system.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

Knowledge of automotive products

Education

Matric / High School Diploma

Diploma or Certificate in Customer Service

Tools

CRM systems

Microsoft Office

Job description

Position Overview

We are looking for a proactive and customer-focused individual to join our team as a Customer Service Representative. This role involves providing quick, effective, and professional support to customers across our e-commerce platforms operating in multiple countries. The ideal candidate will have excellent communication skills in spoken and written English, as well as solid experience in the automotive and car parts industry to effectively handle product-related queries.

Key Responsibilities

• Provide timely and accurate customer support via email, chat, phone, and other communication channels.
• Guide customers on how to use our e-commerce platforms, including account setup, navigation, order placement, and tracking.
• Troubleshoot and resolve product-related issues, including fitment, specifications, and compatibility.
• Collaborate with the product, logistics, and technical teams to ensure smooth order processing and delivery.
• Manage customer complaints and resolve them professionally to ensure satisfaction and brand loyalty.
• Document and update customer interactions in the CRM system.
• Identify and escalate recurring issues to management for process improvement.
• Stay informed about new products, updates, and promotions to assist customers effectively.
  
  

Education

Qualifications & Experience

• Matric / High School Diploma (Diploma or Certificate in Customer Service, Business Administration, or Automotive Studies is advantageous).
  
  

Experience

• 2-5+ years in customer service, preferably in e-commerce.
• Experience in the automotive and car parts sector is required.
  
  

Technical Skills

• Proficient in using CRM systems, email platforms, and online chat tools.
• Strong computer skills, including Microsoft Office (Word, Excel, Outlook).
• Knowledge of e-commerce platforms and order management systems.