Customer Service Representative

Sigma Connected Group; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading customer service provider in Cape Town is seeking Customer Service Advisors to join their team. The role involves responding to inbound and outbound calls, assisting customers, and working towards team goals in a fast-paced environment. Ideal candidates should have at least 1 year of customer service experience, possess strong communication skills, and be computer literate. This position offers a supportive team atmosphere and opportunities for professional growth.

Qualifications

• Minimum of 1 year customer service experience in a UK-based BPO environment.
• Experience in an insurance-related customer service role would be advantageous.
• Excellent command of the English language with clear and articulate communication skills.
• Computer literate with proficiency in basic digital tools and systems.

Responsibilities

• Respond to all incoming and outbound calls professionally.
• Assist numerous people daily in a quick-paced environment.
• Work towards team goals and track targets diligently.

Skills

Customer service experience

Excellent communication skills

Ability to handle pressure

Teamwork and independent work

Education

Matric certificate

Job description

Why the Sigma Family

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Join us and represent our clients, delivering top‑tier customer service across various industries.

What the Day‑to‑Day Looks Like

You’ll be working from offices based in Southern Suburbs, Cape Town. The campaign deals with inbound & outbound collections/customer service as well as various back‑office pieces and general enquiries. Respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. With frequent calls the pace is quick, ensuring a dynamic day assisting numerous people daily. Work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

What Amazing People Will Bring to the Role

Dedicate yourself to providing outstanding customer service. Genuinely enjoy assisting people with their concerns, possessing excellent listening, communication and empathy skills. Confidently engage with individuals to address customer inquiries and conflicts. Adapt to change comes naturally to you, comfortable both in independent work and team settings. Strive towards KPIs, welcome feedback and maintain a positive outlook. Excel under pressure, diligently tracking your targets in a fast‑paced work environment.

Role Requirements

• Minimum of 1 year customer service experience in a UK‑based BPO environment
• Experience in an insurance‑related customer service role would be advantageous
• Excellent command of the English language with clear and articulate communication skills
• Matric certificate required (proof must be provided)
• Ability to work well under pressure and manage high‑stress situations effectively
• Computer literate with proficiency in basic digital tools and systems
• Must reside within a 30km radius of the Southern Suburbs

Recruitment Process

Simple and Straight Forward Recruitment. After sending us your CV, if we find a fitting position we’ll reach out for a brief phone chat. If you match what we’re looking for in a new Sigma Family member you’ll be invited to a Talent Session or a one‑on‑one interview. If successful you’ll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting Our Future People

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

Join the Sigma Family

If you like the sound of being part of the Sigma Family then don’t wait and get applying!