Customer Service Representative

Global Policy Ltd; Butterworth; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Representative to enhance their customer support team. This role involves responding to inquiries, resolving issues, and maintaining customer satisfaction. You will work in a fast-paced environment, collaborating with various departments to ensure a seamless experience for clients. The company values communication skills and problem-solving abilities, offering a supportive work environment where your contributions are recognized. Join a dynamic team and make a difference in the lives of customers while enjoying professional growth opportunities.

Benefits

Comprehensive benefits package

Paid time off

Professional development opportunities

Employee discounts

Qualifications

• 2+ years of customer service experience required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues professionally.

Skills

Excellent communication skills

Problem-solving abilities

Organizational skills

Bilingual communication

Education

High school diploma

College degree

Tools

MS Office

Job description

Global Policy Ltd is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a leading provider of international policy solutions, Global Policy Ltd is dedicated to providing our clients with exceptional service and support. We are looking for someone with excellent communication skills, a positive attitude, and a passion for helping others.

Responsibilities :

• Respond to customer inquiries and concerns via phone, email, and online chat
• Provide accurate and timely information regarding our products and services
• Troubleshoot and resolve customer issues in a timely and professional manner
• Collaborate with other departments to address and resolve customer needs
• Maintain a high level of knowledge about our policies and procedures
• Keep up-to-date records of all customer interactions and transactions
• Follow up with customers to ensure satisfaction and resolve any additional concerns
• Identify and escalate any potential issues to management
• Consistently meet and exceed performance metrics

Qualifications :

• High school diploma or equivalent required, college degree preferred
• Minimum of 2 years of customer service experience
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Proficient in MS Office and other computer applications
• Ability to work in a fast-paced, team-oriented environment
• Strong organizational skills and attention to detail
• Flexibility to work different shifts as needed, including weekends and holidays
• Bilingual candidates are encouraged to apply

Benefits :

• Competitive salary commensurate with experience
• Comprehensive benefits package including medical, dental, and vision insurance
• Paid time off and holidays
• Professional development and advancement opportunities
• Supportive and collaborative work environment
• Employee discounts on company products and services

Join our dynamic and growing company where you can make a positive impact on our customers. Apply now to be a part of our customer service team at Global Policy Ltd!