Customer Service Professional

Front Office Sales Administrator job vacancy in Eerste River.

Are you immediately available for a 3-month contract position? Our professional client in Eerste River, requires a customer-oriented person who can confidently attend to telephonic and face-to-face enquiries.

You will be the go-to person for assisting the owner and senior staff with ad-hoc administrative duties.

Effective communication in primarily Afrikaans and English is required.

Requirements:

• Matric, well groomed with excellent communication skills in English & Afrikaans.
• Minimum 2 years experience in customer service or front of house.
• Professional attitude and confident.
• Good problem-solving skills.
• Self-motivated Team Player.
• Positive can-do attitude.
• Confidentiality with customers.
• Computer literate.

Duties and Responsibilities:

• Maintain neat and orderly front desk and reception room.
• Ensure customers receive courteous and prompt service at all times.
• Coordinate scheduling of appointments and confirm all appointments, follow up visits and waiting-listed customers.
• Ensure customers are booked in correctly to maintain efficient patient flow for the schedule.
• Assist customers with selection of frames and other accessories.
• Prepare and explain quotations, prescriptions & payment procedures to patients.
• Forward and follow up on orders sent to the laboratory & any overdue jobs.
• Notify customers when goods are ready for collection.
• Weekly maintenance of files, checking progress & follow up with customers.
• Closing and opening of the office.
• Prompt and Accurate invoicing.
• Maintain up to date knowledge of Medical Aid procedures, process claims accurately.
• Receive payments and release goods in accordance with company policy.
• Process petty cash.
• Ensure outstanding accounts are followed up relevantly.
• General administration duties.
• Maintain patient files and records accurately, timeously, and up to date.
• Ensure all costing tariffs and prices are up to date.
• Maintain stock, stationery, and other sundry items, as and when required.
• Typing reports.
• Stock taking.