Customer Service & Planning

IFF; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in taste, scent, and nutrition seeks a specialist for the Order To Cash process in Johannesburg. This role focuses on managing customer orders and process improvements while providing expertise in SAP and B2B environments. Ideal candidates will have strong analytical skills and a collaborative spirit, contributing to an inclusive workplace.

Qualifications

• At least 3 years in Customer Service or Supply Chain in a B2B environment.
• Knowledge of domestic and international trade.
• Fluent business English communication skills.

Responsibilities

• Manage customer orders ensuring compliance with regulations.
• Coordinate customer complaints and service cases effectively.
• Drive continuous process improvements and monitor KPIs.

Skills

Analytical skills

Project management skills

Effective communication skills

Collaboration

Cross-cultural awareness

Education

Bachelor's degree or higher

Tools

SAP

MS Office tools

Job description

Job Summary

The role is responsible for the end-to-end Order To Cash process to ensure on-time order fulfillment in Business-to-Business support at the country or regional level. It also involves Order to Cash project management as a country or regional superuser with in-depth expertise. This position's career path is focused on individual contributor growth, not progressing towards a managerial role.

Responsibilities

• Manage customer orders, including domestic, export, and consignment orders, ensuring compliance with Sarbanes-Oxley Act: order entry, confirmation, invoice issuance, and follow-up until delivery, including documentation and problem resolution.
• Process credit or debit notes related to sales orders or customer complaints.
• Coordinate customer complaints and service cases related to sales orders.
• Respond promptly and accurately to customer inquiries.
• Build strong partnerships with internal and external stakeholders.
• Drive continuous process improvements and monitor KPIs in the Order to Cash process.
• Support internal/external audits as needed.
• Serve as a country or regional superuser for SAP, international trade processes, or specific parts of the Order to Cash process, providing in-depth expertise.
• Coach and train Customer Service teams to improve the Order to Cash process and service levels at the country or regional level.

Requirements

• Bachelor’s degree or higher (no specific major required).
• At least 3 years of experience in Customer Service or Supply Chain in a B2B environment.
• Knowledge of domestic and international trade.
• Proficiency in MS Office tools.
• Experience with SAP.
• Basic understanding of finance.
• Fluent business English communication skills.
• Effective communication skills across all organizational levels.
• Project management skills.
• Strong analytical and quantitative skills.
• Highly collaborative team player.
• Cross-cultural awareness training/certifications.
• SAP training.
• Microsoft Office tools training (Word, Excel, PowerPoint).
• Incoterm and Payment Term training.
• Certifications such as APICS CSCP or CPIM, SCOR.

We are a global leader in taste, scent, and nutrition, offering natural solutions and accelerating growth. At IFF, we value diversity and inclusion, striving for an inclusive workplace where everyone can bring their authentic self. Learn more at IFF.com/careers/workplace-diversity-and-inclusion.