Customer Service Officer

University Of Fort Hare; Johannesburg; On-site; ZAR 30,000 - 40,000; Full time

Job summary

A leading company in the Supply Chain sector is urgently seeking a competent Customer Service Officer with SAP OTC experience to ensure seamless order management processes. The successful candidate will liaise with customers and internal teams to provide excellent service and manage order queries efficiently.

Qualifications

• Minimum 2–3 years' experience in Customer Service within Supply Chain or FMCG.
• Proven experience using SAP R / 3 in the Order-to-Cash process.
• Strong Excel skills (intermediate or higher).

Responsibilities

• Accurate capture and release of customer orders in SAP.
• Ensure compliance with company processes and audits.
• Generate and interpret daily, weekly, and monthly reports.

Skills

Communication

Problem Solving

Excel

Interpersonal Skills

Attention to Detail

Education

Matric (NQF Level 4)

Tools

SAP R / 3

Job description

Job Advertisement : Customer Service Officer – SAP OTC Experienced Only Job Advertisement : Customer Service Officer – SAP OTC Experienced Only Location : Kempton Park, Johannesburg Start Date : 1 July Sector : Supply Chain / FMCG (Fast-Moving Consumer Goods) Are you an experienced Customer Service professional with solid SAP Order-to-Cash (OTC) knowledge?

We are urgently seeking a competent and professional Customer Service Officer to join our Supply Chain team.

The successful candidate will be the critical link between customers, our internal teams, and external partners, ensuring a seamless order management process from capture to delivery.

Minimum 2–3 years' experience in Customer Service within a Supply Chain or FMCG environment Proven experience using SAP R / 3 – specifically in the Order-to-Cash (OTC) process Must list all SAP transaction codes used and rate yourself as Beginner / Proficient / Expert Excellent communication and problem-solving skills Strong Excel skills (intermediate or higher) Available to start immediately Key Responsibilities : Accurate capture and release of customer orders in SAP (Haleon CERPS system) Ensure compliance with company processes, audits, and documentation requirements Liaise daily with customers, Sales, Accounts Receivable, Supply Chain, and 3PL partners Proactively manage order queries and communication Maintain accurate customer data and manage credit holds Generate and interpret daily, weekly, and monthly reports Provide backup support to other team members when required Skills & Attributes : High attention to detail and accountability Ability to thrive under pressure and manage multiple priorities Strong interpersonal skills – able to collaborate across departments Positive, proactive attitude with minimal supervision Application Instructions : Candidates who do not meet the Minimum Requirements : Matric (NQF Level 4) – essential Minimum 2–3 years' experience in Customer Service within a Supply Chain or FMCG environment Proven experience using SAP R / 3 – specifically in the Order-to-Cash (OTC) process Must list all SAP transaction codes used and rate yourself as Beginner / Proficient / Expert Excellent communication and problem-solving skills Strong Excel skills (intermediate or higher) Available to start immediately Key Responsibilities : Accurate capture and release of customer orders in SAP (Haleon CERPS system) Ensure compliance with company processes, audits, and documentation requirements Liaise daily with customers, Sales, Accounts Receivable, Supply Chain, and 3PL partners Proactively manage order queries and communication Maintain accurate customer data and manage credit holds Generate and interpret daily, weekly, and monthly reports Provide backup support to other team members when required Skills & Attributes : High attention to detail and accountability Ability to thrive under pressure and manage multiple priorities Strong interpersonal skills – able to collaborate across departments Positive, proactive attitude with minimal supervision Application Instructions : Candidates who do not meet the mandatory SAP Order-to-Cash and Customer Service experience will not be considered .

Please submit : Your updated CV in Word Format Please include a list of SAP transaction codes you have used, with your skill level indicated (Beginner, Proficient, Expert)#J Ljbffr

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Customer Service Officer • Johannesburg, Gauteng