Customer Service Officer

University of Fort Hare; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company is seeking an experienced Customer Service Officer with SAP OTC knowledge to join their Supply Chain team. The role involves managing customer orders, ensuring compliance with processes, and maintaining accurate customer data. Ideal candidates will have strong communication skills and a proactive attitude.

Qualifications

• Minimum 2–3 years’ experience in Customer Service within a Supply Chain or FMCG environment.
• Proven experience using SAP R/3 – specifically in the Order-to-Cash (OTC) process.

Responsibilities

• Accurate capture and release of customer orders in SAP.
• Liaise daily with customers, Sales, Accounts Receivable, Supply Chain, and 3PL partners.
• Generate and interpret daily, weekly, and monthly reports.

Skills

Communication

Problem Solving

Excel

Education

Matric (NQF Level 4)

Tools

SAP R/3

Job description

Job Advertisement: Customer Service Officer – SAP OTC Experienced Only

Job Advertisement: Customer Service Officer – SAP OTC Experienced Only

Location: Kempton Park, Johannesburg
Start Date: 1 July 2025
Sector: Supply Chain / FMCG (Fast-Moving Consumer Goods)
Are you an experienced Customer Service professional with solid SAP Order-to-Cash (OTC) knowledge?
We are urgently seeking a competent and professional Customer Service Officer to join our Supply Chain team. The successful candidate will be the critical link between customers, our internal teams, and external partners, ensuring a seamless order management process from capture to delivery.

• Minimum 2–3 years’ experience in Customer Service within a Supply Chain or FMCG environment
• Proven experience using SAP R/3 – specifically in the Order-to-Cash (OTC) process
• Must list all SAP transaction codes used and rate yourself as Beginner / Proficient / Expert
• Excellent communication and problem-solving skills
• Strong Excel skills (intermediate or higher)
• Available to start immediately

Key Responsibilities:

• Accurate capture and release of customer orders in SAP (Haleon CERPS system)
• Ensure compliance with company processes, audits, and documentation requirements
• Liaise daily with customers, Sales, Accounts Receivable, Supply Chain, and 3PL partners
• Proactively manage order queries and communication
• Maintain accurate customer data and manage credit holds
• Generate and interpret daily, weekly, and monthly reports
• Provide backup support to other team members when required

Skills & Attributes:

• High attention to detail and accountability
• Ability to thrive under pressure and manage multiple priorities
• Strong interpersonal skills – able to collaborate across departments
• Positive, proactive attitude with minimal supervision

Application Instructions:

Candidates who do not meet the

Minimum Requirements:

• Matric (NQF Level 4) – essential
• Minimum 2–3 years’ experience in Customer Service within a Supply Chain or FMCG environment
• Proven experience using SAP R/3 – specifically in the Order-to-Cash (OTC) process
• Must list all SAP transaction codes used and rate yourself as Beginner / Proficient / Expert
• Excellent communication and problem-solving skills
• Strong Excel skills (intermediate or higher)
• Available to start immediately

Key Responsibilities:

• Accurate capture and release of customer orders in SAP (Haleon CERPS system)
• Ensure compliance with company processes, audits, and documentation requirements
• Liaise daily with customers, Sales, Accounts Receivable, Supply Chain, and 3PL partners
• Proactively manage order queries and communication
• Maintain accurate customer data and manage credit holds
• Generate and interpret daily, weekly, and monthly reports
• Provide backup support to other team members when required

Skills & Attributes:

• High attention to detail and accountability
• Ability to thrive under pressure and manage multiple priorities
• Strong interpersonal skills – able to collaborate across departments
• Positive, proactive attitude with minimal supervision

Application Instructions:

Candidates who do not meet the mandatory SAP Order-to-Cash and Customer Service experience will not be considered.
Please submit:

• Your updated CV in Word Format
• Please include a list of SAP transaction codes you have used, with your skill level indicated (Beginner, Proficient, Expert)