Customer Service Officer

Manpower Group SA (Pty) Ltd; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company in the Supply Chain sector is urgently seeking a Customer Service Officer with SAP OTC expertise. The role involves managing customer orders, ensuring compliance with processes, and collaborating across departments. Candidates must have a strong background in Customer Service within an FMCG environment and be available to start immediately.

Qualifications

• Minimum 2-3 years’ experience in Customer Service within Supply Chain or FMCG.
• Proven experience using SAP R/3 in Order-to-Cash process.
• Strong Excel skills (intermediate or higher).

Responsibilities

• Accurate capture and release of customer orders in SAP.
• Liaise daily with customers, Sales, and Supply Chain.
• Generate and interpret daily, weekly, and monthly reports.

Skills

Communication

Problem Solving

Excel

Attention to Detail

Interpersonal Skills

Job description

Job Advertisement : Customer Service Officer – SAP OTC Experienced Only

Location : Kempton Park, Johannesburg

Start Date : 1 July 2025

Sector : Supply Chain / FMCG (Fast-Moving Consumer Goods)

Are you an experienced Customer Service professional with solid SAP Order-to-Cash (OTC) knowledge?

We are urgently seeking a competent and professional Customer Service Officer to join our Supply Chain team. The successful candidate will be the critical link between customers, our internal teams, and external partners, ensuring a seamless order management process from capture to delivery.

Minimum Requirements :

• Minimum 2–3 years’ experience in Customer Service within a Supply Chain or FMCG environment
• Proven experience using SAP R / 3 – specifically in the Order-to-Cash (OTC) process
• Must list all SAP transaction codes used and rate yourself as Beginner / Proficient / Expert
• Excellent communication and problem-solving skills
• Strong Excel skills (intermediate or higher)
• Available to start immediately

Key Responsibilities :

• Accurate capture and release of customer orders in SAP (Haleon CERPS system)
• Ensure compliance with company processes, audits, and documentation requirements
• Liaise daily with customers, Sales, Accounts Receivable, Supply Chain, and 3PL partners
• Proactively manage order queries and communication
• Maintain accurate customer data and manage credit holds
• Generate and interpret daily, weekly, and monthly reports
• Provide backup support to other team members when required

Skills & Attributes :

• High attention to detail and accountability
• Ability to thrive under pressure and manage multiple priorities
• Strong interpersonal skills – able to collaborate across departments
• Positive, proactive attitude with minimal supervision

Application Instructions :

Candidates who do not meet the mandatory SAP Order-to-Cash and Customer Service experience will not be considered .

Please submit :

• Your updated CV in Word Format
• Please include a list of SAP transaction codes you have used, with your skill level indicated (Beginner, Proficient, Expert)

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