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Customer Service Officer

Dhl

Gauteng

On-site

ZAR 200,000 - 300,000

Full time

Yesterday
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Job summary

DHL Supply Chain South Africa is seeking a Customer Service Officer to enhance the customer experience through effective order and query management. The ideal candidate will have a Matric qualification, relevant logistics experience, and a solid understanding of SAP and other office tools. This role offers a dynamic work environment aimed at achieving service excellence.

Qualifications

  • 2-3 Years CSO experience in warehousing/logistics.
  • Good understanding of SAP systems.
  • Ability to work in a pressurized environment.

Responsibilities

  • Proactive day-to-day order management, ensuring timely processing.
  • Query management and communication with customers.
  • Management of special requests and order allocations.

Skills

Interpersonal relations
Verbal and written communication
Planning & organization
Professional communication
Teamwork

Education

Matric
Relevant Degree or Qualification

Tools

SAP
Excel
Word

Job description

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world's leading logistics and mail company. We're one of the world's largest employers, operating in over countries and territories.

We're Europe's largest postal service, partner for eCommerce, and pioneers in secure digital communication.

We're number one in contract logistics and international express delivery, and a leader in the forwarding business. Join us and you'll be working for a global company focused on service, quality, and sustainability, using the power of global trade to connect people and improve lives — not just for our customers, but for every member of our Group.

At DHL Supply Chain South Africa, we're looking for a…

Vacancy: Customer Service Officer (Kellonova – Boksburg)
Job Purpose

To proactively provide a central point of communication for all customer service functions and the operational link between KAMs, Clients (Internal and External), and all business partners, while achieving & sustaining service excellence.

Key areas of responsibility include :
  1. Proactive day-to-day order management
  • Ensure all orders received on or before 15h30 are processed/captured on the day received; orders received after 15:30 are captured the following day.
  • Communicate any changes with Vital and CCT to respective stakeholders.
  • Management of Special Request processes.
  • Removal of all errors.
  • Saving of orders on P-Drive.
  • Refreshing of orders on SAP.
  • Liaison of EDI rejections, late orders, late bookings, unclear order copies, and pricing issues.
  • Allocate orders for delivery to designated days.
  • Management of Pallet Configuration.
  • Query management
    • Respond to queries received (Email / Telephonic) before 17:00.
    • Maintain communication with the customer regarding queries while awaiting feedback from relevant departments (via email and copy the Customer Service Supervisor).
    Additional responsibilities include managing ZOA reports, stock management, uplift management, customer order returns, key customer requirements, reporting, and handling ad hoc issues as detailed in the original description.
    Qualifications
    • Matric
    • 2-3 Years CSO experience in warehousing / logistics
    • Relevant Degree or Qualification
    Competencies and Skills
    • Good understanding of SAP systems, Excel & Word
    • Ability to follow work procedures and safety rules
    • Ability to work in a pressurized environment
    • Interpersonal relations
    • Verbal and written communication
    • Planning & organization
    • Developing self
    • Initiative
    • Impact & influence
    • Information seeking
    • Follow through on orders, queries, and feedback
    • Teamwork
    • Professional communication and customer relationship management
    Languages

    The original description mentions languages but does not specify them explicitly; ensure to include relevant language requirements if specified elsewhere.

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