Customer Service Manager Honeydew

Kempston Recruitment; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic CS Sales Manager to drive customer engagement and sales in the plant equipment sector. This role involves understanding customer needs, managing relationships, and supporting sales initiatives. The ideal candidate will have a solid background in mechanical or industrial engineering, complemented by at least five years of relevant experience. You will play a crucial role in observing market trends and developing strategies to enhance customer satisfaction and business growth. Join a forward-thinking company that values innovation and customer service excellence.

Qualifications

• 5+ years in sales or operations management, preferably in plant equipment.
• Strong understanding of customer needs and market trends.

Responsibilities

• Identify and understand customer needs, developing relationships.
• Manage sales processes and generate leads for equipment business.

Skills

Customer Relationship Management

Sales Strategy Development

Market Analysis

Mechanical Engineering Knowledge

Education

Basic Mechanical/Industrial Engineering

Business Administration Fundamentals

Tools

MS Office

SAP Quotation

CRM Software

Job description

CS Sales Manager

Our client, a plant equipment manufacturer in Honeydew, is looking to employ a CS Sales Manager.

Duties & Responsibilities

1. Customer understanding: Identifies and understands customer needs. Segment-specific development of customers.
2. Market trend observation: Observe market trends in own cluster (e.g., competitive landscape, customer landscape).
3. Relationship management: Together with the team, manages customer relationships with a focus on CS topics. Responsible for sales in the non-food business in chain conveyor and components.
4. Sales and Quotation support: Initiates the quotation process for CS offerings. Generates sales leads for equipment/plant business. Supports the ASM in specific business areas.
5. CRM: Utilizes and is responsible for dedicated data sets. Develops CS business in the BU to reach the budget.

Desired Experience & Qualifications

• Minimum 5 years of professional experience, preferably in plant, maintenance, or operations management.
• Basic Mechanical/Industrial engineering education.
• Fundamentals of business administration and marketing.
• Tools: MS Office; Internal software: Intranet (B-World), SAP Quotation, CRM, etc.

Business Knowledge

• Understanding of major value drivers of customer P&L and ability to explain the impact of the company's services (ROI).
• Sufficient technical background to understand client processes, including machines and overall transformation and operations processes.
• Knowledge of sales and service in process engineering operations.
• Knowledge of the mining and energy sectors.