Customer Service Manager

Career27; Wes-Kaap; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Career27 is seeking a Customer Service Manager to oversee customer service levels across stores in the Western Cape region. The role focuses on delivering exceptional in-store experiences, enforcing SOPs, and maintaining high standards of cleanliness and safety.

You will lead, train and develop the team, manage administration and projects, and collaborate with management to reach service targets. Willingness to transfer between stores locally is required.

Qualifications

• Matric (Grade 12) is required.
• Valid driver’s license is required.
• 2–3 years frontline, face-to-face customer service experience.
• Willingness to transfer between stores within the region.

Responsibilities

• Champion Customer Experience by leading by example and delivering outstanding service daily.
• Maintain Store Excellence by executing SOPs, conducting audits, and upholding cleanliness, safety and presentation.
• Communicate and connect with the team and customers, sharing key updates and stories.
• Develop and empower people by delivering customer service training and supporting development goals.
• Administration & Projects: manage admin tasks, support ad-hoc projects and project timelines.
• Lead with Purpose by driving local social responsibility initiatives and owning performance.

Skills

Organisational skills

Coordination skills

Attention to detail

Communication

People management

MS Office proficiency

Education

Matric (Grade 12)

Tools

MS Office

Job description

## Customer Service ManagerApply: Muizenberg - Western Cape: Full time: Posted Today: End Date: October 31, 2026 (7 days left to apply): JR106149It's fun to work in a company where people truly BELIEVE in what they're doing!To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.**Minimum requirements** Matric (Grade 12)Valid driver’s license2–3 years’ frontline, face-to-face customer service experienceWillingness to transfer between stores within the region as required **Competencies**Strong organisational and coordination skillsHigh attention to detail and accuracyExcellent communication, collaboration, and people management abilitiesA proactive, solutions-driven mindset with a passion for customer satisfactionAdaptability in a fast-paced retail environment and confidence handling multiple prioritiesProficiency in MS Office (Excel, PowerPoint, Outlook)**Key responsibilities** **Champion Customer Experience**Lead by example to deliver outstanding customer service daily.Resolve customer queries and complaints with care and efficiency.Collate and analyse feedback from customers and colleagues to enhance service delivery.**Maintain Store Excellence**Ensure flawless execution of Store Operating Procedures (SOPs).Facilitate regular audits address any areas of non-compliance.Maintain exceptional store standards of cleanliness, safety, and presentation.**Communicate and Connect**Facilitate clear and consistent communication within the team and with customers.Share success stories and key updates with internal and external platforms — including the local newsletter!**Develop and Empower People**Coordinate and deliver customer service training that drives confidence and performance aligned with SOPs.Collaborate with management to ensure development goals are achieved.**Administration & Projects**Manage administrative tasks accurately and timeously.Support and lead ad-hoc projects, including the development of project plans and timelines.**Lead with Purpose**Drive local social responsibility initiatives that make a difference in your community.Manage administrative tasks and projects efficiently and accurately.Take ownership of your own performance and development through proactive leadership and accountability. **Closing date: Friday 30th October 2026***If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*