Customer Service Lead Associate

Ttec; Cape Town; On-site; ZAR 30,000 - 50,000; Full time

Job summary

Join TTEC as a Lead Associate in Cape Town, where you will enhance customer experiences by resolving complex issues and providing compassionate service. With a focus on professional growth and a supportive culture, this role offers the chance to make a real difference in customer satisfaction.

Benefits

Medical Aid

Bonus

Training

Maternity Leave

Qualifications

• 5+ years of BPO customer service experience.
• Ability to assess situations and research solutions.
• Patient, compassionate, and professional personality.

Responsibilities

• Resolve escalated or complex customer calls.
• Conduct research to resolve customer issues.

Skills

Customer Service

Problem Solving

Time Management

Leadership

Education

Post-secondary education

Job description

Benefits: Medical Aid, Bonus, Training, Maternity Leave

Be the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Lead Associate working onsite in Cape Town, you’ll be part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion for helping others and providing peace of mind? You’ll take ownership of resolving escalated or complex customer calls. Whether it's providing quick answers, consulting on products with compassion, or resolving issues with a smile, you’ll be the difference between an average and an exceptional customer experience.

During a Typical Day, You’ll

• Answer incoming customer communications
• Conduct research to resolve customer issues

What You Bring to the Role

• 5+ years of BPO customer service experience and some post-secondary education
• Ability to assess situations, research solutions, and make recommendations
• Solution-oriented mindset for customer satisfaction
• Patient, compassionate, and professional personality with strong service skills
• Time management, flexibility, organizational, and multi-tasking skills
• Leadership by example and team contribution

What You Can Expect

• Transport support aligned with company and client needs
• Support for your career and professional growth
• An inclusive, community-minded culture where giving back is encouraged
• A global team of lifelong learners guided by our values
• Benefits such as PTO, tuition reimbursement, health and wellness incentives (based on your position)

Visit https://mybenefits.ttec.com/?manual for more info.

A Bit More About Your Role

We ensure you have the skills and support to succeed, from training to ongoing coaching and free courses for career growth. Your caring, supportive nature is what truly makes a difference. Our community is here for you as a global family.
You will report to the Team Leader and contribute to customer experience success and team performance.

About TTEC

Since 1982, we’ve been about making customers happy. We help companies build engaging, profitable customer experiences using a blend of humanity and technology. We serve iconic and fast-growing brands worldwide, engaging with millions of customers daily through various communication channels. Our success starts with you.
TTEC is an equal opportunity employer committed to diversity and inclusion, respecting all cultural perspectives and fostering a supportive environment where everyone can be authentic and valued.

With over 49,500 employees across six continents, we are customer experience champions, combining technology and humanity to help clients build loyalty and grow their business. Our divisions, TTEC Digital and TTEC Engage, make every customer interaction simple, personal, and exceptional.