Customer Service Host

Digital Outsource Services; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading online gaming company in Cape Town is looking for a Customer Service Host to deliver high-quality service through live chats, calls, and emails. Candidates should possess clear communication skills and 2+ years of customer service experience. Opportunities for growth and competitive compensation are available in a dynamic work environment.

Benefits

Competitive Remuneration

Free Daily Meal

Free Massages On-site

Free On-Site Gym

Group Life Cover

Qualifications

• Experience in customer service and ability to work 24/7 shifts.
• Familiarity with gambling regulations is a plus.

Responsibilities

• Providing world-class customer service through various channels.
• Processing and resolving customer inquiries efficiently.
• Customer relationship management and problem-solving.

Skills

Clear and concise verbal and written communication skills

Ability to handle complex interactions

Experience working in cross-functional teams

Exceptional attention to detail

Ability to adapt quickly to changing environments

Education

Matric with 2+ years customer service experience or Degree/Diploma

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Customer Service Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints. This will help us excel at providing world class service to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

Providing world-class customer service by responding to customer queries by telephone, email, and online chats

Processing and resolving incoming and outgoing contacts in a multimedia environment

Processing pertinent information into relevant databases

Completion of tasks assigned during shift

Customer relationship building and management as well as cross selling products and services

Problem solving tasks during shift

Handling and taking full responsibility for customer related queries

Excellent time management and adherence to schedule

Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

Clear and concise verbal and written communication skills

The ability to handle complex interactions clearly and effectively

Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals

Exceptional attention to detail, ensuring high standards of quality in all interactions

Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required

Must be available to work 24/7 shifts

Must have reliable transport

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends

Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations

Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards

Experience in developing and executing customer retention strategies

Expertise in managing multiple customer contacts simultaneously.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

Ownership and accountability

Initiating action

Resilience

Team orientation

Integrity

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.

Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.

Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Competitive Remuneration

Free Daily Meal

Free Massages On-site

Free On-Site Gym

Group Life Cover

Income Continuation Benefit

Leadership Training

Referral Bonus

Medical Aid Subsidy

Free Sleep Coaching

Retirement Annuity Subsidy

Team socials

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

About Us

We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity.

Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is by allowing for mistakes, but also making sure we learn from them. And with a multi-cultural workforce that’s unparalleled in its diversity and dynamism, we also offer plenty of scope to grow on a personal level too.

Best of all, we do this while enjoying ourselves as much as possible!