Customer Service Executive 98994

Specialty Chemicals; Durban; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Coordinator to enhance logistics and order management. This role is pivotal in ensuring timely delivery and customer satisfaction while managing communications across various teams. The ideal candidate will have a strong background in supply chain or logistics, with experience in SAP systems and a commitment to improving processes. Join a diverse global team that values innovation and is dedicated to making a positive impact on the community and environment.

Qualifications

• 3-5 years of experience in customer service, sales coordination, or logistics.
• Knowledge of contracts, delivery charges, and Incoterms.

Responsibilities

• Process customer orders and manage logistics for the region.
• Coordinate with various teams to ensure timely delivery and customer satisfaction.
• Develop new processes to improve customer service efficiency.

Skills

Business Analysis

Logistics & Procurement

Client Services

Business Analytics

Education

Bachelor's degree in Supply Chain

Bachelor's degree in Logistics

Bachelor's degree in Business Administration

Tools

SAP Systems

MS Office

Job description

The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing, and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit our website.

We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.

Summary of the Role

1. Accountable for ensuring effective planning and delivery to customers and intercompany on time and safely, complying with trade and legal regulations.
2. Responsible for customer service, including order management, dispatch, customer complaints, and related activities of finished goods, including stock replenishments and inventory management.
3. Responsible for logistics arrangements and handling.

Responsibilities / Accountabilities

1. Process customer orders for the region and export, serving as the focal point for order management.
2. Interface and facilitate communication between SCM, Manufacturing, Warehouse, Sales, and Customers.
3. Monitor the Open Order report and communicate with Warehouse and Production regarding delivery schedules.
4. Ensure commercial documents are issued in a timely manner.
5. Handle logistics chain activities such as booking transportation, dispatching finished goods, and raising invoices.
6. Monitor orders against forecasts and report variances to relevant teams.
7. Perform month-end tasks to ensure timely submission to finance.
8. Coordinate with clearing agents, warehouse, and production on the receipt of import shipments.
9. Respond to customer queries and serve as the point of contact for handling customer grievances.
10. Work with Finance to process Credit and Debit Notes as per Global Policy.
11. Develop and implement new processes to improve efficiency and effectiveness of the Customer Service function.
12. Create avenues for cost control with a focus on process reengineering.

Requirements (Education, Experience, and Competencies)

1. Bachelor's or higher degree in supply chain, logistics, or business administration.
2. 3-5 years of experience in customer service, sales coordination, logistics, or supply chain roles.
3. Knowledge of contracts, demurrage, delivery charges, Incoterms, letters of credit, and other trading methods.
4. Previous experience with SAP systems and MS Office.

Location

The Boulevard, Umhlanga, Durban

Join Us

Ready for your next career step? Apply today and let's shape the future together!

It's an exciting time to be part of Lubrizol. We are continually learning and evolving. Our passion drives our success, not only for Lubrizol but for those who rely on us every day: our employees, customers, and communities.

We are committed to operating safely and responsibly, prioritizing safety, sustainability, ethics, and compliance in everything we do. The wellbeing of our employees, customers, and communities is at the heart of our culture and approach.

As a diverse global team, we work together to solve some of the world's most pressing challenges. We impact everyday lives through science—only Lubrizol can deliver—and we never stop pushing to do it better.

One of the founding principles of The Lubrizol Corporation over 90 years ago was treating every employee with dignity and respect. That commitment remains strong today.

We are dedicated to providing an environment where every employee can be the best they can be, regardless of their ethnic origin, religion, sex, nationality, sexual orientation, gender identity, disability, or any other characteristic.

Key Skills

Ab Initio, Business Analysis, Logistics & Procurement, Client Services, Business Analytics