Customer Service Executive

Lubrizol; KwaZulu-Natal; On-site; ZAR 300,000 - 600,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer service and logistics coordination. This role involves managing customer orders, ensuring timely delivery, and improving efficiency in the supply chain. You will be the focal point for order management, interfacing with various teams to streamline processes and enhance customer satisfaction. If you are passionate about logistics and customer service, this is your chance to make a significant impact in a dynamic environment. Join a company that values diversity and offers flexibility to help you thrive in your career.

Qualifications

• 3-5 years in customer service, sales coordination, or logistics roles.
• Knowledge of contracts, delivery charges, and Incoterms.

Responsibilities

• Process customer orders and manage logistics arrangements.
• Monitor delivery schedules and communicate with relevant teams.
• Respond to customer queries and handle grievances.

Skills

Customer Service

Order Management

Logistics Coordination

Inventory Management

Process Improvement

Education

Bachelor's degree in Supply Chain

Bachelor's degree in Logistics

Bachelor's degree in Business Administration

Tools

SAP

MS Office

Job description

About Lubrizol
The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com.

We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.

Summary of the Role

• Accountable to ensure effective Planning and Delivery to customers & intercompany on time and safely by complying trade and legal regulations.
• Responsible for customer service which includes order management, dispatch, customer complaints & related activities of finished goods which include stock replenishments and inventory management.
• Responsible for logistics’ arrangement & handling.

Responsibilities / Accountabilities:

• Process customer orders for the region & export, be focal point for order management.
• Interface & facilitate between SCM, Manufacturing, Warehouse, Sales & Customers.
• Monitor the Open Order report and communicate with Warehouse and Production on delivery schedules.
• Ensure commercial documents are issued in timely manner.
• Ensure the logistics chain [booking transportation, finished goods dispatch, raising invoice etc.].
• Monitor orders against forecast and report variances to the relevant teams.
• Perform Month end tasks to ensure timely submission to finance.
• Coordinate with Clearing agent, Warehouse and Production on the receipt of import shipment.
• Respond to customer queries & serve as point of contact for handling Customer grievances.
• Work with Finance and process Credit and Debit Notes when required as per Global Policy.
• Customer FOC Sample management.
• Work on and implement new processes to improve efficiency & effectiveness of Customer Service function.
• Create avenues for cost control with a focus on process re-engineering.
• Master Data management/ Handling.

REQUIREMENTS (education, experience and competencies):

Education / Certification / Experience:

• Bachelors or higher degree in supply chain, logistics or business admin.
• 3-5 Year in Customer service/ Sales coordination/ Logistics / supply chain roles.
• Knowledge of Contracts, demurrage, delivery charges, Incoterms, Letter of Credit, and other trading methods.
• Previous working exposure to SAP systems & MS Office.

Location - The Boulevard Umhlanga, Durban

Ready for your next career step? Apply today and let's shape the future together!