Customer Service Engineer Trainee Inland 3 (Y.E.S. Program)

Siemens Mobility; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading medical technology company is seeking a Customer Service Engineer Trainee in Midrand, South Africa. You will be responsible for supporting customers with equipment installation and maintenance, providing remote assistance, and ensuring optimal service delivery. Candidates must hold a relevant diploma and be able to work flexibly including overtime. South African citizenship is mandatory for this role.

Qualifications

• High performer expected to deliver quality results.
• Must be able to work overtime and public holidays.

Responsibilities

• Complete installation, maintenance and evaluation of equipment.
• Provide remote and onsite support for customers.
• Contribute to the improvement of internal tools and processes.
• Support service processes for optimal performance.

Skills

Analytical thinker

Strong verbal communication skills

Education

Diploma in Electronics/Mechatronics/Electrical Engineering/Clinical Engineering

Job description

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?Then come and join our global team as a Customer Service Engineer Trainee based in Midrand, South Africa.

Our global team: Siemens Healthineers is a leading global medical technology company. 68,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Your tasks and responsibilities:

Under Supervision:

• You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others.
• You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues.
• You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories
• You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management
• You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery.

• You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility.
• You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.
• You will perform any other duties that may reasonably be expected from a Customer Service Engineer.
• This role provides support mainly for the Cape Town/ Port Elizabeth region however you may be required to support other regions.

Your qualifications and experience:

• Diploma in Electronics/ Mechatronics/ Electrical Engineering/Clinical Engineering.
• Valid driver’s license
• Own vehicle advantageous
• You must be able to work overtime during week and weekends as well as on public holidays.
• High performer
• Analytical thinker
• Strong verbal communication skills
• Must be South African Citizen

***Note:Mandatory:Must be a South African National, preferably from a designated diversity group