Customer Service Engineer

Perkinelmer; Johannesburg; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Join a leading scientific solutions company as a Customer Service Engineer in Johannesburg. You will provide crucial technical support and service for customer applications, ensuring compliance with safety and quality standards. Ideal candidates possess a Bachelor's degree in engineering, strong customer service skills, and relevant service experience. This role requires a willingness to travel and involves managing instrument installations and repairs.

Qualifications

• Minimum 4 years of service experience required.
• Valid driver's license needed.
• Willingness to travel up to 40%.

Responsibilities

• Provide technical support for customer applications and products.
• Conduct on-site system enhancements, maintenance, and support.
• Diagnose, troubleshoot, and repair technical issues.

Skills

Customer service skills

Technical support

Troubleshooting

Operational efficiency

Education

Bachelor's degree in relevant engineering field

Job description

Customer Service Engineer

Locations: Johannesburg

Type: Full-time

Posted: Yesterday

Join PerkinElmer, a global leader in scientific solutions with over 80 years of experience, dedicated to advancing science and innovating for a healthier world. Our team collaborates closely with commercial, government, academic, and healthcare customers to deliver analytical solutions and OneSource services.

Job Title: Customer Service Engineer

Responsibilities:

• Provide technical support for customer applications and products.
• Conduct on-site system enhancements, maintenance, and support.
• Implement product configurations, software upgrades, and install network devices and hardware.
• Diagnose, troubleshoot, and repair technical issues.
• Utilize knowledge of company and third-party products in customer systems.
• Maintain response times and downtime as per SLA.
• Manage instrument installation and warranty services.
• Promote service contracts and generate leads for consumables sales.
• Develop strategies to improve operational efficiency.
• Perform repairs, maintenance, and installations as advised.
• Ensure compliance with safety and quality standards.
• Maintain inventory and calibration of tools and test equipment.

Requirements:

• Bachelor's degree in relevant engineering field.
• Minimum 4 years of service experience.
• Willingness to travel up to 40%.
• Valid driver's license.
• Strong customer service and relations skills.

At PerkinElmer, you're helping to improve lives and create a healthier world. Join our diverse team of scientists, R&D professionals, and sales and service groups committed to making a difference. We foster an inclusive culture that encourages innovation and collaboration. Apply today.