Customer Service / E-Commerce Training Specialist

Wear The Shield; Johannesburg; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a Customer Service / E-Commerce Training Specialist for a remote role focused on developing and delivering training materials. This full-time position requires experience in customer service training, BPO, and eCommerce tools, offering growth within an established organization.

Benefits

Health and dental insurance

Paid time-off

Company swag kit

Performance and recognition incentives

Year-end bonus

Qualifications

• 1-2 years of Customer Service Training experience preferred.
• 3-5 years of BPO experience in the Customer Service Industry.
• Excellent communication skills, exceptional coaching, and planning abilities.

Responsibilities

• Train newly hired agents through 1:1 and group sessions.
• Lead Zoom training sessions on Customer Service best practices.
• Assist with creating SOPs and developing training curriculum.

Skills

Customer Service Training

Communication

Attention to Detail

Coaching

Tools

Gorgias

Shopify

Zendesk

HubSpot

Monday.com

Canva

Job description

We are seeking a Customer Service / E-Commerce Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees.

This is a full-time, remote role offering long-term growth within an established organization.

Call center training experience is desired but not required.

Why This Role? -Shape our brand narrative across diverse service channels.

• Your ideas matter; share solutions to elevate our business.

What You'll Do : -Train newly hired agents.

• Conduct 1 : 1 and group training for new hires.
• Lead Zoom training sessions on Customer Service best practices.
• Assist with creating SOPs and developing training curriculum.

What We Seek : -1-2 years of Customer Service Training experience.

• 3-5 years of BPO experience in the Customer Service Industry.
• 1-2 years of Virtual Assistant experience (preferred).
• Experience with eCommerce tools / software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
• Knowledge and experience in eCommerce.
• Familiarity with HubSpot, Monday.com, and other CRM tools.
• Experience with Canva, Trainual App, and Loom (preferred but not required).
• Excellent communication skills, both written and verbal.
• Exceptional coaching, planning, and organizing skills.
• Strong attention to detail.

Technical Requirements : -Must have a personal PC or laptop with at least an Intel i5, AMD Ryzen 5, or equivalent processor.

DSL, Cable, or Fiber internet connection required.

• LAN connection required (minimum 20 mbps).

Compensation : -$5 / hour + performance bonuses.

• Health and dental insurance.
• Paid time-off -Company swag kit -Performance and recognition incentives -Year-end bonus Application Link : http : / / bit.ly / csts Application Code : JAZZHR Ready to join the journey?

We’re committed to building a team of experienced professionals.

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