Customer Service - Durban

Express Employment Professionals (Witbank); Durban; On-site; ZAR 20,000 - 40,000; Full time

Job summary

An established industry player is looking for a dynamic Customer Service candidate to join their team in Durban. This role involves engaging with customers, providing product information, and ensuring satisfaction through effective communication and support. You will play a crucial role in facilitating sales and maintaining strong relationships with clients. If you are eager to learn and thrive in a fast-paced environment, this opportunity is perfect for you. Join a team that values customer satisfaction and professional growth.

Qualifications

• 1-2 years of experience in sales or internal sales environment.
• Proficiency in PC and Microsoft Office is essential.

Responsibilities

• Handle telephonic enquiries and provide product information.
• Maintain relationships with existing clients to ensure exceptional service.
• Compile documentation for projects and tenders.

Skills

Customer Service

Sales Experience

Communication Skills

Interpersonal Skills

Education

Grade 12 (Matric)

Tools

Microsoft Office

Job description

Our client is seeking a Customer Service candidate with internal sales experience to join their team in Durban.

The Customer Service role involves attracting potential customers by answering product and service questions, suggesting information about other products and services, processing orders, preparing correspondences, and fulfilling customer needs to ensure customer satisfaction. The position also requires expediting and facilitating the flow of new units within operations to ensure timely delivery of products to clients, meeting quality standards.

Customer Service Responsibilities:

• Handling telephonic enquiries.
• Providing product information to existing and potential customers.
• Providing verbal and written quotations to customers.
• Following up on quotations.
• Guiding customers in the use/application of products.
• Entering sales orders into the operating system.
• Compiling documentation for projects and tenders.
• Arranging and attending sales events.
• Updating quote schedules daily.
• Sending order acknowledgements to customers and sales representatives.
• Following up on weekly back orders and promises.
• Reducing slow-moving stock in the branch.
• Providing excellent customer service to increase sales.
• Maintaining direct contact with customers and internal departments, assisting with and owning customer and sales-related queries.
• Maintaining relationships with existing clients to ensure exceptional service and identify new sales opportunities.

Qualifications:

• Grade 12 (Matric).
• 1-2 years of experience in sales or internal sales environment.
• Experience in the electrical motors industry is an advantage.
• Proficiency in PC and Microsoft Office.

Requirements:

• Excellent communication skills in English, both written and oral, with the ability to read and write reports legibly.
• Eagerness to learn about products.
• Ability to work under pressure and meet deadlines.
• Accuracy and proven track record.
• Strong motivational, interpersonal, sales, listening, and administrative skills.
• Reliability.