Customer service & Customer Insights Graduate

takealot.com; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading online retail company in Cape Town is offering a 12-month Graduate Program as a Customer Service & Customer Insights Graduate. The role involves analyzing data to enhance customer satisfaction and working closely with various teams to implement process improvements. Candidates should have a relevant Bachelor’s degree and strong analytical and communication skills. This program is an excellent opportunity to build both technical and soft skills in a dynamic e-commerce environment.

Qualifications

• Bachelor’s degree in Customer Service, Customer Insights, Data Analysis, or related field.
• Strong analytical and problem-solving skills.
• Ability to interpret data and provide actionable insights.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Detail-oriented with a focus on quality improvement.
• Proactive and collaborative in fast-paced settings.
• Eager to learn and customer-oriented.

Responsibilities

• Analyze customer service data to identify trends and improvements.
• Support SOP creation and process optimization.
• Contribute to continuous improvement initiatives.
• Assist in reporting key performance metrics.
• Work with cross-functional teams to implement improvements.
• Participate in projects for process optimization.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Attention to detail

Collaboration

Customer-centric mindset

Education

Bachelor’s degree in a related discipline

Tools

Microsoft Office Suite

Google Workspace

Job description

Location: Cape Town, South Africa.

We are Takealot Group, South Africa’s leading online retail / fashion / delivery organization.

Role Summary

Customer Service & Customer Insights Graduate – Join our Graduate Program split across takealot.com, TFS, and Mr D.

Key Responsibilities

• Analyse customer service data and feedback to identify trends, challenges, and improvement opportunities.
• Support creation, review, and optimisation of SOPs and process flows.
• Contribute to continuous improvement initiatives aimed at enhancing efficiency and customer satisfaction.
• Assist with reporting on key metrics and performance indicators.
• Work closely with cross‑functional teams including Customer Experience, Operations, and Data to implement improvements.
• Participate in projects to optimise customer service processes and system utilisation.

Qualifications & Experience

• A Bachelor’s degree in Customer Service, Customer Insights, Data Analysis, Business Process Management, Operations Management, or a related discipline.
• Strong analytical and problem‑solving skills.
• Ability to interpret data and translate insights into actionable recommendations.
• Excellent written and verbal communication skills.
• Strong organisational and time‑management skills.
• Attention to detail and a focus on quality improvement.
• Proactive, hands‑on, and able to work collaboratively in a fast‑paced environment.
• Curious and eager to learn, with a customer‑centric mindset.
• Comfortable working with Microsoft Office Suite and/or Google Workspace tools.

Attributes Required

• Collaborative.
• Creative energy.
• Hands‑on.
• Have an opinion and voice it.
• Strong communication skills.
• Strong problem‑solving skills.

Program Details

This is a 12‑month contract graduate program designed to build both technical and soft skills for a fast‑paced e‑commerce environment.

Equal Opportunity Statement

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.