Customer Service Coordinator (12 Months Contract)

Zoll Medical Corporation; Gauteng; On-site; ZAR 30,000 - 50,000; Full time

Job summary

ZOLL Medical Corporation seeks an Order Processing Specialist to ensure accurate order management and customer satisfaction. The role involves verifying pricing, entering sales data into systems like SAP or Oracle, and communicating effectively with internal teams and customers. Ideal candidates possess a tertiary qualification and have 3 to 5 years of experience in the medical device industry.

Qualifications

• 3 to 5 years of relevant experience in the medical device industry is preferred.
• Proficiency in SAP or Oracle is required.
• Strong communication skills and order processing experience are essential.

Responsibilities

• Verify PO pricing and enter sales orders into SAP / Oracle.
• Track and monitor customer orders to ensure accuracy.
• Maintain communication with teams for shipment updates.

Skills

SAP proficiency

Order management

Communication

Education

Tertiary qualification

Tools

Oracle

Job description

Acute Care Technology at ZOLL is dedicated to improving patient outcomes through innovative medical devices, software, and services used worldwide. Our products include AEDs, trauma kits, ventilators, and temperature management solutions, serving EMS, hospitals, public safety, and military customers globally.

Join our team to build a career with purpose in a company committed to saving lives and delivering excellent customer service.

Job Description Summary

The successful candidate will verify PO pricing, enter sales orders into SAP / Oracle, and track customer orders. They will coordinate with Customer Service, Procurement, and Finance to ensure accurate shipments and invoicing, maintaining strong communication with customers and the Sales team to foster relationships.

Essential Functions

1. Verify PO pricing and enter sales orders into SAP / Oracle systems.
2. Process, track, and monitor customer orders effectively and accurately.
3. Monitor daily backlog status.
4. Maintain high levels of communication with Customer Service, Procurement, and Warehouse teams for accurate shipment status updates.
5. Coordinate with the inbound/outbound team to provide updates and manage customer expectations.
6. Collaborate with Finance for accurate invoicing.
7. Respond professionally to customer inquiries via phone or email.
8. Work closely with the Sales team to ensure customer satisfaction and strong business relationships.
9. Attend to customer calls and emails promptly.

Skill Requirements

• Proficiency in SAP or Oracle systems for order entry and processing.
• Strong ability to verify pricing and manage order details accurately.
• Previous experience in order processing, shipment tracking, and management preferred.
• Excellent verbal and written communication skills for liaising with customers and stakeholders.
• Ability to respond professionally to customer inquiries and maintain relationships.

Required / Preferred Education and Experience

A tertiary qualification with 3 to 5 years of relevant experience in the medical device industry.