Customer Service Coordinator (12 months Contract)

ZOLL Medical Corporation; Alberton; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in medical technology seeks a dedicated professional to manage sales orders and customer interactions. The role involves verifying pricing, processing orders in SAP/Oracle, and ensuring customer satisfaction through effective communication. Join a team committed to improving patient outcomes.

Qualifications

• 3 to 5 years of relevant experience in the medical device industry.

Responsibilities

• Verify PO pricing and enter sales orders into SAP/Oracle.
• Coordinate with Customer Service, Procurement, and Finance.
• Maintain communication with customers and Sales team.

Skills

Communication

Order Processing

SAP

Oracle

Education

Tertiary Qualification

Job description

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Description Summary

The incumbent will verify PO pricing, enter sales orders into SAP/Oracle, and track customer orders. They will coordinate with Customer Service, Procurement, and Finance to ensure accurate shipments and invoicing. Strong communication with customers and the Sales team to maintain relationships is essential.

Essential Functions

• Verify PO pricing and entering of Sales Order into SAP/Oracle system
• Process, track and monitor Customer Orders effectively and accurately
• Monitor daily Backlog status
• Maintain high level of communication and liaison with Customer Service, Procurement and Warehouse Team for accurate shipment status.
• Maintain effective communication with inbound/outbound team to accurately provide updates and handle Customer's Expectation
• Coordinate with Finance team for accurate invoicing
• Provide professional response to customer’s phone and or email enquires
• Working closely with Sales team to establish and maintain strong Customer Satisfaction and business relationship
• Attending and answering to Customer phone calls/emails
  
  

Skill Requirements

• Proficiency in using SAP or Oracle systems for order entry and processing.
• Strong ability to verify pricing and manage order details accurately.
• Previous experience in order processing, tracking, and managing shipments is preferred.
• Excellent verbal and written communication skills for liaising with customers, teams, and stakeholders.
• Ability to professionally respond to customer inquiries and maintain strong customer relationships.
  
  

Required/ Preferred Education And Experience

• A tertiary qualification coupled with 3 to 5 years of relevant experience in the medical device industry.