Customer Service Coordinator

Red Bull Gruppe; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading beverage company in Cape Town is seeking an experienced individual for order management, providing excellent service to both internal and external customers. With a focus on customer relationships, the role requires skills such as communication and time management. Ideal candidates will have relevant experience in a fast-paced environment and familiarity with SAP ERP. This is an exciting opportunity to join a dynamic team.

Qualifications

• Minimum 2 to 3 years' experience in an order management environment.
• Exposure to a fast-paced FMCG environment would be advantageous.
• Experience in handling high call volumes in a pressurized environment.

Responsibilities

• Oversee the order to cash process for internal and external customers.
• Serve as a single point of contact for issues relating to RedBull Energy Drink.
• Ensure excellent service delivery to all clients.

Skills

Customer-oriented focus

Excellent written and verbal communication skills

Time management skills

Ability to handle high call volumes

Tools

SAP ERP

Job description

To be responsible for the internal and external workflow of the order to cash process while providing our customers (internal and external) one single point of contact for all issues concerning RedBull Energy Drink and POS/Visit material.

This position plays a key role in delivering on the customer service expectations to all our clients.

Responsibilities

• Minimum 2 to 3 years' experience in an order management environment.
• Exposure to a fast-paced FMCG environment would be advantageous.
• Handling high call volumes and requests in a pressurized environment.
• SAP ERP experience would be advantageous.
• Excellent written and verbal communication skills.
• Excellent administrative and time management skills.
• Customer-oriented focus and good at relationship building.
• The ability to function independently, in a team and under pressure.
• Accuracy, innovation and results driven focus with an attention to detail paramount.
• An understanding of warehousing and distribution practises would be advantageous.
• Project management skills.

Where youll be based

Cape Town, Western Cape, South Africa

Join the team

Got what it takes? In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.

This job description is not exhaustive of the potential duties that the successful applicant will be required to perform, and is provided solely to assist potential job applicants in determining their suitability for the role and to apply for the job. It is not an offer of employment and RedBull is under no obligation to hire an applicant who submits an application.