Customer Service Coordinator

ZOLL Medical Corporation; Alberton; On-site; ZAR 180,000 - 280,000; Full time

Job summary

A leading company in Acute Care Technology seeks a detail-oriented individual for a role in customer order management. You will process sales orders, communicate with customers, and ensure smooth operation among teams for timely shipping. Ideal candidates will have strong organizational and communication skills, with experience in SAP/Oracle systems essential.

Qualifications

• Experience in order processing and customer service.
• Strong communication skills and problem-solving abilities.

Responsibilities

• Verify PO pricing and enter Sales Orders into SAP/Oracle.
• Process and monitor Customer Orders effectively.
• Maintain communication with various teams for shipment status.

Skills

Communication

Customer Service

Order Management

Collaboration

Tools

SAP

Oracle

Job description

Acute Care Technology

• Verify PO pricing and entering of Sales Order into SAP/Oracle system
• Process, track and monitor Customer Orders effectively and accurately
• Monitor daily Backlog status
• Maintain high level of communication and liaison with Customer Service, Procurement and Warehouse Team for accurate shipment status.
• Maintain effective communication with inbound/outbound team to accurately provide updates and handle Customer's Expectation
• Coordinate with Finance team for accurate invoicing
• Provide professional response to customer’s phone and or email enquires
• Working closely with Sales team to establish and maintain strong Customer Satisfaction and business relationship
• Attending and answering to Customer phone calls/emails
• Any other additional duties not listed above may be deemed as appropriate by the Operations Manager