Customer Service Consultant (Customer Care)

Hollywoodbets; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Join a leading entertainment brand as a Customer Service Consultant in Durban. You will be responsible for delivering exceptional customer care and resolving queries efficiently. Hollywoodbets offers a vibrant work environment and opportunities for growth in a dynamic industry.

Qualifications

• 6 months Contact Centre experience required.
• Exceptional command of the English language.

Responsibilities

• Ensure prompt resolution of customer queries across platforms.
• Maintain compliance with company policies in customer interactions.
• Achieve quality assurance targets and manage escalations effectively.

Skills

Customer service experience

Attention to detail

Problem-solving skills

People management

Written communication

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for 25 Customer Service Consultant (Customer Care) roles based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with promptly and efficiently across all customer interaction platforms, which may include transactional support.

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 6 months Contact Centre experience.
• Customer service experience.

A Bonus To Have

• Betting knowledge.

What You’ll Do For The Brand

• Effectively resolve customer queries across various platforms.
• Perform prescribed security checks for effective query resolution.
• Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
• Display good customer service principles in dealings with customers and internal teams, ensuring optimal turnaround time for queries.
• Achieve quality assurance targets and implement interventions to improve quality where needed.
• Maintain and achieve KPIs to ensure performance and service excellence.
• Proactively manage escalations according to internal processes.
• Attend to ad-hoc functions as required due to operational needs.

What You’ll Bring To The Team

• Exceptional written communication and strong command of the English language.
• Exceptional attention to detail.
• Strong people management and problem-solving skills.

Are you ready to level up, learn, and perform at your best? Apply now!

Please note that if you are not contacted within 30 days, your application was unsuccessful.