Customer Service Consultant

AfroCentric Group; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading healthcare organization is seeking a Service Consultant to deliver exceptional client service and ensure compliance with healthcare regulations. The ideal candidate will have at least two years of experience in healthcare operations and strong customer service skills. This role involves managing service requests, educating stakeholders, and maintaining relationships with customers for optimal satisfaction.

Qualifications

• 2 years of Healthcare Operations experience.
• 1–2 years of Customer Service experience.
• Recommended certification in Healthcare Operations.

Responsibilities

• Deliver exceptional client service and quality.
• Manage service requests and educate stakeholders on digital tools.
• Ensure compliance with legal and regulatory standards.

Skills

Engagement coping

Customer engagement

Active listening skills

Strong written and verbal communication skills

Administration

Customer care

Microsoft Office Suite

Problem-solving and decision-making skills

Time management skills

Numerical ability

Computer technology skills

Education

Matric, Higher Certificate / NQF Level 5

Job description

Service Consultant | Fixed Term Contract Position

Position: Service Consultant | Talent Pool

Location: Johannesburg – Roodepoort

Job Classification: Permanent

Remuneration Package: Market Related

The AfroCentric Group is continuously seeking individuals with expertise in the relevant field. To streamline talent acquisition, we invite motivated, talented, and diverse candidates to apply. Qualified candidates will undergo a fair Screening Process and Pre-Employment Background Verifications.

Role Description:

We are looking for a dedicated Service Consultant to deliver exceptional client service and quality. You will follow established procedures, collaborate with peers and leaders, and ensure compliance with legal, statutory, and regulatory standards. Addressing operational risks and governance issues is also crucial.

As a brand ambassador, you will enhance our brand presence and contribute to departmental cost savings to meet financial goals. Your empathetic approach will help understand and address customer needs, support their journey, and resolve issues sensitively. You will manage service requests across channels, educate stakeholders on digital tools, and provide a seamless customer experience.

You will strive for excellence in customer experience by delivering accurate information, identifying improvement areas, and collaborating for continuous enhancement. Working with team members, you will meet delivery objectives, resolve performance issues, and support successful service delivery.

Staying updated on operational changes, you will meet quality standards and identify opportunities for improvement. You will perform within human capital frameworks, engage in development and mentoring, support diversity, and align with Afrocentric values. Maintaining active relationships with customers and stakeholders, you will address complaints per policies and procedures, ensuring satisfaction.

Experience and Qualifications

• 2 years of Healthcare Operations experience
• 1–2 years of Customer Service experience
• Matric, Higher Certificate / NQF Level 5 (1–3-year certification course) recommended

Competency Requirements:

Knowledge

• Customer preferences and personality styles
• Health legislation and regulations
• Healthcare facilities industry
• Customer service operations
• Health Care Industry

Skills

• Engagement coping
• Customer engagement
• Active listening skills
• Strong written and verbal communication skills
• Administration
• Customer care
• Microsoft Office Suite
• Problem-solving and decision-making skills
• Time management skills
• Numerical ability
• Computer technology skills