Customer Service Consultant

Saint-Gobain Africa; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the construction sector is seeking a Customer Service Consultant in South Africa, Wes-Kaap. The candidate will manage all customer enquiries and assist with technical queries while ensuring excellent customer service. A matric qualification is required, with additional qualifications in Business Administration or Customer Service being advantageous. Experience with SAP is essential.

Qualifications

• Matric qualification is required.
• Additional qualifications in Business Administration, Sales and Marketing, or Customer Service are advantageous.
• Experience with SAP is essential.

Responsibilities

• Manage all customer enquiries, including inbound calls and emails.
• Process customer orders and enquiries with attention to detail.
• Assist with technical inbound queries and provide accurate information.

Skills

Attention to detail

Excellent planning and organizational skills

Customer service skills

Education

Matric qualification

Business Administration or Sales and Marketing qualification

Tools

SAP

Job description

WHY DO WE NEED YOU?

• Manage all domestic & cross-border customer enquiries, including inbound calls, emails, and other correspondence, in accordance with departmental guidelines to improve and maintain On Time In Full (OTIF) and Customer Service Index (CSI).
• Ensure attention to detail when processing domestic & cross-border customer orders and enquiries to minimize errors and escalate when necessary.
• Follow up with domestic customers on quote conversions.
• Assist with technical inbound queries and provide effective resolutions by supplying accurate information.
• Develop and maintain professional relationships with colleagues, internal, and external stakeholders to deliver exceptional customer service.
• Attend all internal meetings as required.
• Liaise with team members and collaborate to meet departmental targets.
• Contribute to implementing departmental strategies set by the Departmental Manager.
• Provide valuable input and ideas into departmental initiatives and promote these initiatives.
• Perform any other duties as assigned by management or the board.

IS THIS JOB FOR YOU?

This role requires a matric qualification, with additional qualifications in Business Administration, Sales and Marketing, or Customer Service being advantageous. Experience with SAP, along with excellent planning and organizational skills, is essential to manage workload effectively.

TO MAKE SURE NOTHING IS FORGOTTEN

Your responsibility as a Customer Service Consultant is to deliver world-class service by ensuring timely handling of the OTIF process, quotations, and general enquiries, while also completing administrative tasks with high accuracy to improve customer service.

"We value the importance of a diverse workforce as a cornerstone of our business success. Our primary focus in selecting the most suitable candidates is based on their skills, qualifications, and experience. We embrace the principle of equal opportunity and are committed to eliminating unlawful discrimination in our hiring practices."