Customer Service Consultant

Telesure Investment Holdings (TIH); Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Join a leading financial service provider in South Africa as a Customer Service Consultant. In this entry-level full-time role, you will capture information for claims, manage customer inquiries, and provide administrative support. Ideal candidates will possess strong customer service skills and relevant qualifications. This is a chance to grow your career with a company dedicated to excellence and client satisfaction.

Qualifications

• Matric / Grade 12/ SAQA Accredited Equivalent is essential.
• 2+ years of customer service experience required.
• Call center experience in Financial services advantageous.

Responsibilities

• Manage customer requests to ensure first call resolution.
• Identify products to meet customer needs and up-sell effectively.
• Update policy information and assist with customer inquiries.

Skills

Customer Service

Problem Solving

Communication

Analytical Thinking

Education

Matric / Grade 12 / SAQA Accredited Equivalent

Customer Service certificate

Job description

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Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Obtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information and insights on policies, additional benefits and up-sell products to the customer.

Responsibilities

Customer Management (External and Internal)

Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

Customer Needs & Analysis

Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.

Up-sell Customer Propositions

Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and influence the customer to make a purchase.

Correspondence

Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses (internal and external).

Operational Compliance

Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Administration

Update policy information e.g change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues. Provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules and SLAs.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Work Scheduling and Operational Compliance

Work according to an assigned schedule.

Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Education

Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous); STI Qualification (Advantageous); Class of Business (Advantageous); Customer Service certificate/or related qualification (Advantageous)

Experience

2 or more years customer service experience (Essential);

1 year call centre experience in Financial services industry (Advantageous).

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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