Customer Service Consultant

Hello Group Recruitment; Gauteng; On-site; ZAR 180,000 - 300,000; Full time

Job summary

A leading South African company is seeking a Customer Service Consultant for their Fraud & Risk Department. This role is crucial in managing customer concerns regarding security and account irregularities, ensuring efficient and discreet handling of queries. Join a family-like culture focused on innovative financial solutions for marginalized communities.

Benefits

Onsite Barista

Teambuilding Activities

A Culture That Feels Like Family

A Top-Notch Office Space

Responsibilities

• Manage customer queries related to security and account irregularities.
• Process tickets and escalate concerns to relevant departments.
• Ensure customer concerns are handled professionally and discreetly.

Job description

We are seeking a highly attentive and responsible Customer Service Consultant to join our Fraud & Risk Department.

This role is critical in ensuring customer concerns related to security, suspicious activity, and account irregularities are handled professionally, efficiently, and with the highest level of discretion and care.

The consultant will manage queries, process tickets, and escalate concerns to the relevant departments as needed.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities.

Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life's too short for bad coffee!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.