Customer Service Consultant

Tyron Consultancy; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A vacancy for a Customer Service Consultant is available in Cape Town. The role requires a confident, customer-focused individual capable of engaging with customers and understanding their needs while providing excellent service. Responsibilities include processing orders, handling inquiries, and collaborating with various teams to ensure smooth operations. Candidates should possess strong communication skills and relevant experience, particularly in the Warehouse and Retail industry.

Qualifications

• 2-3 years’ experience in a similar role.
• Experience within the Warehouse and Retail industry.
• Experience working with electrical equipment and tools.
• Understanding of sales performance metrics.

Responsibilities

• Act as the primary point of contact for internal and external customer inquiries.
• Process orders, track shipments, and resolve any logistical issues.
• Collaborate with sales, operations, and support teams to ensure seamless customer service.
• Maintain and update customer records in the CRM system.
• Handle complaints and escalate issues to the appropriate department when necessary.
• Provide product/service information and assist with troubleshooting.
• Monitor customer satisfaction and suggest improvements to internal processes.
• Support the sales team with administrative tasks and follow-ups.
• Assist with quarterly stock takes.
• Follow up on sales quotes weekly.
• Maintain accurate records of all follow-ups made with customers with feedback to management.
• Update product knowledge by studying new product descriptions and participating in the on-the-job training opportunities.

Skills

Excellent communication skills

Interpersonal skills

Organisational skills

Ability to work under pressure

Attention to detail

Self-driven

Education

Matric

Relevant qualification advantageous

Job description

Customer Service Consultant job vacancy in Cape Town.

Are you passionate about people and driven by results? Our Client in Montague Gardens requires a confident, customer-focused individual who will engage with customers, understand their needs, and provide the best solutions!

Excellent opportunity for a team player to manage clients and incoming orders.

Requirements:

• Matric, relevant qualification advantageous
• 2 – 3 years’ experience in a similar role
• Excellent communication, interpersonal and organisation skills
• Self-driven with initiative, deadline driven, excellent planning & organisational skills
• Ability to work under pressure and adapt to changing demands and conditions
• High attention to detail, enthusiastic and committed
• Experience within the Warehouse and Retail industry
• Experience working with electrical equipment and tools
• Understanding of sales performance metrics

Duties and Responsibilities:

• Act as the primary point of contact for internal and external customer inquiries.
• Process orders, track shipments, and resolve any logistical issues.
• Collaborate with sales, operations, and support teams to ensure seamless customer service.
• Maintain and update customer records in the CRM system.
• Handle complaints and escalate issues to the appropriate department when necessary.
• Provide product/service information and assist with troubleshooting.
• Monitor customer satisfaction and suggest improvements to internal processes.
• Support the sales team with administrative tasks and follow-ups.
• Assisting with quarterly stock takes
• Follow up on sales quotes weekly
• Maintain accurate records of all follow ups made with customers with feedback to management
• Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities