Customer Service Collections

Job Description

As a member of our Customer Service Collections team, you will help people to understand their circumstances and educate them out of debt. Positive, empathetic, honest, and resilient, you will stay calm and collected in the face of uncertainty. We will provide you with all the training you need to feel confident in this role and we’ll give you lots of support too. Join us in this rewarding role and you'll help create a better financial future for everyone you speak to.

Responsibilities

1. Taking inbound calls from existing Southern Water - debt related calls, either we have contacted them via email or SMS or outbound (and left a message) and they either want to pay their bill, set up a payment plan or discuss one of our Social Tariffs.
2. Delivering a service which makes your customers feel valued and supported.
3. Dealing with a variety of customer questions and queries.
4. Taking payments, setting up manageable payment plans, offering short term discounts on their bills.

About Capita

Capita is a consulting, transformation, and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.