Customer Service Clerk

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

1. Customer Service: Respond efficiently, accurately, and courteously to all customer service matters, complaints, requests. Support the development and maintenance of processes in Customer Services Centre. Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes.
2. Risk Management: Monitor and control risk associated with the customer. Ensure all activities performed in providing customer services comply with Absa's risk, compliance policies, procedures, legal, and regulatory requirements.
3. Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders to stay informed of their needs and issues, responding rapidly and effectively.
4. Self-development: Own and proactively pursue own training and development.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Additional Information

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups to contribute towards achieving equitable demographic representation and diversity in our workforce.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.