Customer Service Clerk

Absa Group; Jozini; On-site; ZAR 150,000 - 250,000; Full time

Job summary

Absa Group is seeking to empower Africa's tomorrow through a dynamic customer service role. Candidates will enhance customer satisfaction by addressing inquiries, supporting process improvement, and ensuring compliance with internal policies. This position demands a Further Education and Training Certificate in Business, Commerce, and Management Studies and a commitment to personal development.

Qualifications

• Education: FETC in Business, Commerce, and Management Studies required.
• Skills in customer service and risk management are essential.

Responsibilities

• Respond to customer service matters and complaints courteously.
• Support process development within the Customer Services Centre.
• Monitor compliance with organizational policies.

Skills

Customer Service

Process Improvement

Risk Management

Stakeholder Management

Self-development

Education

Further Education and Training Certificate in Business, Commerce, and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong position as a local bank with regional and international expertise, a career with our organization offers the opportunity to be part of an exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

This role involves delivering customer support services to enhance the customer experience by executing predefined objectives according to standard operating procedures (SOPs). Please note that selecting this role may impact compensation and benefits in Seychelles. For details, contact Reward.

Job Description

• Customer Service: Respond efficiently, accurately, and courteously to all customer service matters, complaints, and requests.
• Process Development and Maintenance: Support the development and maintenance of processes within the Customer Services Centre. Adhere to all processes outlined in the CMP Customer Services Centre and identify opportunities for process improvement.
• Risk and Compliance: Monitor and control risks associated with customer interactions. Ensure all activities comply with the organization's risk and compliance policies, procedures, legal, and regulatory requirements.
• Stakeholder Management: Establish and maintain professional relationships with relevant stakeholders to stay informed of their needs and respond effectively.
• Self-development: Take ownership of personal training and development initiatives.

Education

Further Education and Training Certificate (FETC) in Business, Commerce, and Management Studies is required.

Absa Bank Limited is an equal opportunity, affirmative action employer. In accordance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups to promote workforce diversity.

Absa Bank Limited reserves the right not to fill the position as advertised.