Customer Service Brand Ambassador Executive (CS Rep)

Boomerang BPO; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading BPO provider in Wynberg, Cape Town is looking for skilled Customer Service representatives. The role involves servicing clients in an omni-channel environment and requires strong communication skills and attention to detail. Candidates should have at least 6-12 months experience in a similar role. This position offers a dynamic working environment with competitive compensation and benefits, including subsidized transport for evening shifts.

Benefits

Competitive compensation and incentives

Supportive leadership

Career development opportunities

Fun, transparent culture

Part subsidised company transport for evening shifts

Qualifications

• Clear criminal record is required.
• Excellent proficiency in English (read, write and speak) is mandatory.
• Minimum 6-12 months proven experience in a similar role is essential.

Responsibilities

• Provide excellent customer service in an omni-channel environment.
• Respond to emails, multimedia chats and telephonic enquiries.
• Work rotational shifts Monday - Sunday, 8am - 9pm.

Skills

Excellent communication skills

Attention to detail

Relationship-building skills

Target-driven attitude

Ability to cope with multi-tasking

Education

Matric / NQF level 4 or equivalent

Job description

Overview

An exciting opportunity exists with one of the leading BPOs in Wynberg, Cape Town.

We boast a warm, employee-focused environment, including a company value of "Having Fun". Being forward thinking and stable, we\'ve adapted with strength to all that 2020 has brought, continuing to grow existing teams, while currently onboarding new clients.

Our modern, spacious, funky workplace is conveniently located in Wynberg for easy access to transport and surrounding shops.

More about the role

Our client is a reputable well-known brand in South Africa which requires your excellent Customer Service skills within an Omni-channel environment servicing local clientele.

Thorough and rewarding training is provided by our highly skilled Trainers, equipping those hungry for growth with bright opportunities to take their career into their own hands and make it happen.

Note: Some mobile devices may not be compatible and you will have to submit your application by using a desktop computer.

Requirements

• Matric / NQF level 4 or equivalent required/mandatory.
• Clear criminal record.
• Excellent proficiency in English (Read, Write and speak).
• Excellent communication skills with outstanding attention to detail.
• South African Resident.
• Excellent relationship-building skills and works well in a team.
• The role requires your reliability, flexibility, professionalism, and a friendly target-driven "can do" attitude.
• Minimum 6-12 months proven experience in a similar role dealing with national clients is essential.
• Ability to cope with multi-tasking in this fast-paced, demanding environment, responding on emails, multimedia chats and telephonic enquiries.
• Able to work rotational shifts Monday - Sunday, 8am - 9pm.

Benefits

• Opportunity to work in a dynamic, fast-paced contact center environment.
• Supportive leadership and career development opportunities.
• A fun culture rooted in transparency, performance, and innovation.
• Competitive compensation and incentives package aligned with experience and expertise.
• Part subsidised company transport provided for evening shift workers.