Customer Service Bae (Agent)

Boomerang BPO; Cape Town; On-site; ZAR 50 000 - 200 000; Part time

Job summary

An established industry player is seeking dedicated individuals for a dynamic customer service role. This position offers flexible part-time hours, making it ideal for students or those seeking work-life balance. You will engage with a well-known UK brand, providing top-notch service to their clientele. With thorough training and a supportive environment, this role promises growth opportunities for those eager to excel. Enjoy a vibrant workplace and the chance to develop your skills in a rewarding setting. Join a team that values fun and professionalism in equal measure!

Benefits

Flexible Shifts

Free Transport Home

Employee-focused Environment

Qualifications

• Experience in a similar role dealing with international clientele is advantageous.
• Ability to cope with multi-tasking in a fast-paced environment.

Responsibilities

• Provide excellent customer service in an Omni-channel environment.
• Respond to emails, multimedia chats, and telephonic inquiries.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Flexibility

Reliability

Multi-tasking

Education

Matric / NQF Level 4

Job description

Job Description

WHO ARE WE?

BOOMERANG MARKETING SA is a call centre successfully providing Business Processing support to local & international clients since 2005.

We boast a warm, employee-focused environment, including a company value of "Having Fun". Being forward-thinking and stable, we've adapted with strength to all that 2020 has brought, continuing to grow existing teams, while currently onboarding new clients.

Our modern, spacious, funky workplace is conveniently located in Wynberg's Maynard Mall (next to Home Affairs) for easy access to transport and surrounding shops.

More About The Role

Our client is a reputable, well-known brand in the UK requiring your excellent Customer Service skills within an Omni-channel environment servicing their UK clientele.

Thorough and rewarding training is provided by our highly skilled trainers, equipping those hungry for growth with bright opportunities to take their careers into their own hands and make it happen.

Note: Some mobile devices may not be compatible; you will need to submit your application using a desktop computer.

Requirements

The role requires your reliability, flexibility, professionalism, great verbal & written English communication skills, and a friendly "can do" attitude.

Experience in a similar role dealing with international clientele is advantageous.

Ability to cope with multi-tasking in this fast-paced, demanding environment, responding to emails, multimedia chats, and telephonic enquiries.

Matric / NQF Level 4 is required/mandatory.

A clear criminal record is mandatory.

Benefits

FLEXI HOURS/PART-TIME: This role offers the flexibility of shifts (ideal for students). Preference will be given to those with a proven track record of top quality and performance. Shifts are rostered from Monday to Sunday, between 10:30 am and 10:00 pm. You must be willing to work weekend shifts. Safe, free transport is provided home after shifts.

Competitive hourly rate based on productive hours delivered.

• Boerang S.A. reserves the right not to make an appointment. Submissions from under-qualified or overqualified candidates may not receive a response. Applicants who do not receive a response within 15 days after the vacancy has closed should consider their application unsuccessful.