Customer Service Bae (Agent)

Boomerang BPO; Cape Town; Hybrid; ZAR 50,000 - 200,000; Part time

Job summary

A customer service company in Cape Town is seeking individuals with excellent customer service skills for a role servicing UK clients. Candidates must have Matric/NQF Level 4 and good English communication skills. Flexibility in shifts is offered, making it ideal for students. The environment is fast-paced and requires a proactive attitude. Safe transport is provided after shifts.

Benefits

Safe, free transport after shifts

Flexible shift hours

Qualifications

• Great verbal and written English communication skills.
• Experience dealing with international clientele preferred.
• Ability to handle multi-tasking in a fast-paced environment.

Responsibilities

• Provide excellent customer service to UK clientele through various channels.
• Respond to emails, multimedia chats, and telephonic inquiries.

Skills

Customer Service skills

Verbal and written English communication

Flexibility

Reliability

Ability to multi-task

Education

Matric / NQF Level 4

Job description

Job Description

WHO ARE WE?

BOOMERANG MARKETING SA is a call centre successfully providing Business Processing support to local & international clients since 2005.

We boast a warm, employee-focused environment, including a company value of "Having Fun". Being forward thinking and stable, we've adapted with strength to all 2020 has brought, continuing to grow existing teams, while currently onboarding new clients.

Our modern, spacious, funky workplace is conveniently located in Wynberg's Maynard Mall, (next to Home affairs) for easy access to transport and surrounding shops.

More About The Role

Our client is a reputable, well-known brand in the UK which requires your excellent Customer Service skills within an Omni-channel environment servicing their UK clientele.

Thorough and rewarding training is provided by our highly skilled Trainers, equipping those hungry for growth with bright opportunities to take their career into their own hands and make it happen.

Note: Some mobile devices may not be compatible; you will have to submit your application using a desktop computer.

Requirements

The role requires your reliability, flexibility, professionalism, great verbal & written English communication skills, and a friendly "can do" attitude.

Experience in a similar role dealing with international clientele will be advantageous.

Ability to cope with multi-tasking in this fast-paced, demanding environment, responding to emails, multimedia chats, and telephonic enquiries.

Matric / NQF Level 4 is required/mandatory.

Clear criminal record is mandatory.

Benefits

FLEXI HOURS/PART TIME: This role offers the flexibility of shifts (ideal for students). Preference will be given to those with a proven track record of top performance. Shifts are rostered from Monday - Sunday, between 10:30 am - 10:00 pm (you must be willing to work weekends). Safe, free transport is provided after shifts.

Competitive hourly rate based on productive hours delivered.

Note: Boomerang S.A. reserves the right not to make an appointment. Submissions from under-qualified or overqualified candidates may not receive a response. Applicants who do not receive a response within 15 days after the vacancy closes should consider their application unsuccessful.