Customer Service Associate-ST

Quantanite; Johannesburg; On-site; ZAR 120,000 - 150,000; Full time

Job summary

A leading BPO provider in Johannesburg is seeking a dedicated Customer Service Representative. In this role, you will provide exceptional support to customers by addressing inquiries, processing orders, and ensuring satisfaction with our products. The ideal candidate has previous customer service experience and strong communication skills. Join us in a supportive and dynamic environment where professional development is encouraged.

Benefits

Opportunities for growth and professional development

Supportive and collaborative work environment

Comprehensive training and onboarding

Qualifications

• Previous experience in customer service or related fields preferred.
• Flexibility to work shifts, including weekends or holidays if required.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Assist customers with product information and orders.
• Resolve customer complaints and issues.
• Maintain accurate records of customer interactions.
• Collaborate with internal departments to resolve concerns.

Skills

Strong communication and interpersonal skills

Problem-solving mindset

Attention to detail

Customer-focused approach

Proficiency with CRM software

Tools

Microsoft Office

Job description

About Us: Quantanite is a top-tier Business Process Outsourcing (BPO) provider, delivering high-quality, innovative solutions in a fast-paced and dynamic environment. We are committed to excellence, client satisfaction, and cultivating a high-performance culture that drives our continued success.

Job Summary: We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will provide exceptional support to customers by addressing inquiries, processing orders, handling returns, and ensuring overall customer satisfaction with our products and services.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Assist customers with product information, orders, delivery status, and returns
• Resolve customer complaints and issues with empathy and efficiency
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal departments such as sales, logistics, and quality assurance to resolve customer concerns
• Provide feedback on recurring issues and suggest improvements to enhance customer experience
• Ensure adherence to company policies and standards in all customer interactions

Qualifications:

• Previous experience in customer service or related fields preferred
• Strong communication and interpersonal skills
• Problem-solving mindset with attention to detail
• Proficiency with CRM software and Microsoft Office applications
• Ability to manage multiple tasks and work in a fast-paced environment
• Positive attitude and customer-focused approach
• Flexibility to work shifts, including weekends or holidays if required

Benefits:

• Opportunities for growth and professional development
• Supportive and collaborative work environment
• Comprehensive training and onboarding