Customer Service Associate - D

Quantanite; Johannesburg; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A global BPO services provider in Johannesburg seeks enthusiastic Customer Service Representatives to assist businesses using a food delivery platform. Responsibilities include handling customer queries, resolving order concerns, and documenting interactions. Ideal candidates should have at least 1 year of experience in a customer service role and strong communication skills. Join a vibrant team that values a people-first culture and offers comprehensive training and career growth opportunities.

Benefits

Comprehensive training

Clear paths for career growth

Inclusive team environment

Qualifications

• Minimum of 1 year's experience in a customer service role, ideally in a high-volume environment.
• Flexible to work shifts, including evenings and public holidays.

Responsibilities

• Handle customer queries via phone in a courteous and timely manner.
• Resolve concerns related to orders and deliveries.
• Communicate accurate information regarding delivery timelines.
• Document customer interactions in the system.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Tech-savvy

Ability to remain composed under pressure

Job description

About Us

Quantanite is a leading global provider of Business Process Outsourcing (BPO) services, known for delivering exceptional customer experiences through innovation, operational excellence, and a people-first culture. We’re growing rapidly and are looking for passionate, customer-centric individuals to join our journey.

About the Role

We are looking for enthusiastic and empathetic
Customer Service Representatives
to join our frontline support team. In this role, you will assist businesses using a popular food delivery platform, ensuring queries are resolved efficiently and interactions leave a positive impression. Your ability to remain calm, problem-solve on the spot, and communicate clearly will be key to your success.

Key Responsibilities

• Handle customer queries via phone in a courteous and timely manner
  
  
• Resolve concerns related to orders, deliveries, and mobile app usage
  
  
• Communicate accurate information regarding delivery timelines, item availability, and platform promotions
  
  
• Liaise with internal stakeholders such as internal support teams and third-party partners to resolve issues
  
  
• Accurately triage customer queries and ensure that the correct processes are followed.
  
  
• Accurately document customer interactions and outcomes in the system
  
  
• Escalate unresolved matters with clarity and urgency, ensuring follow-through
  
  

Proactively identify patterns or issues impacting customer satisfaction and share feedback with team leads


What You Bring

• Minimum of
  1 year’s experience in a customer service role
  , ideally in a high-volume or on-demand environment (e.g., e-commerce, retail, logistics, or food delivery)
  
  
• Excellent verbal and written communication skills
  
  
• Strong problem-solving abilities and the ability to remain composed under pressure
  
  
• Tech-savvy and comfortable working across multiple digital platforms simultaneously
  
  
• A passion for helping others and delivering a great experience, even when challenges arise
  
  
• Flexibility to work shifts, including evenings, and public holidays as needed
  
  

Why Join Us

• Comprehensive, hands-on training and ongoing support
  
  
• Clear paths for career growth and internal advancement
  
  
• Inclusive, people-first culture and a vibrant team environment
  
  
• The chance to make a real impact by helping customers every day