Customer Service Associate (B)

Quantanite; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Associate to join their dynamic team in Johannesburg. This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing exceptional service. You will engage with customers through various channels, resolve their inquiries, and contribute to overall satisfaction. With comprehensive training programs and opportunities for career growth, this position offers a supportive and collaborative work atmosphere where you can excel in your career. If you are ready to make a difference and grow professionally, this opportunity is for you.

Benefits

Comprehensive Training Programs

Career Advancement Opportunities

Supportive Team Atmosphere

Qualifications

• High school diploma required; associate’s degree preferred.
• Previous customer service experience in a BPO is a plus.

Responsibilities

• Engage with customers through phone, email, and chat to resolve inquiries.
• Document customer interactions accurately for future reference.

Skills

Verbal Communication

Written Communication

Problem-Solving

CRM Software Proficiency

Education

High School Diploma

Associate's Degree

Tools

Computer Systems

CRM Software

Job description

About Us:

Quantanite is a leading BPO firm committed to delivering exceptional service solutions to our
clients. We pride ourselves on creating a dynamic and inclusive work environment that
empowers our team members to excel.
Position Overview:
We are seeking a dedicated and enthusiastic Customer Service Associate to join our team. The
ideal candidate will be responsible for providing outstanding service to our clients and
customers, ensuring their needs are met with efficiency and professionalism. This role involves
handling various customer inquiries, resolving issues, and contributing to overall customer
satisfaction.

Key Responsibilities:

● Customer Interaction: Engage with customers through multiple channels (phone,
email, chat) to address inquiries, provide information, and resolve issues promptly and
effectively.
● Issue Resolution: Identify and troubleshoot customer problems, offering solutions or
escalating issues as necessary to ensure resolution.
● Product Knowledge: Maintain a thorough understanding of company products,
services, and policies to provide accurate and relevant information to customers.
● Documentation: Accurately record and document customer interactions and
transactions in the system for future reference and reporting.
● Follow-Up: Conduct follow-ups with customers to ensure that issues are resolved to
their satisfaction and provide additional support as needed.
● Feedback: Collect and relay customer feedback to help improve services and
processes.
● Compliance: Adhere to company policies, procedures, and regulatory requirements to
ensure compliance in all customer interactions.

Qualifications:

● Education: High school diploma or equivalent; associate’s degree or higher preferred.
● Experience: Previous experience in a customer service role, preferably in a BPO
environment, is a plus.
● Skills: Excellent verbal and written communication skills; strong problem-solving
abilities; proficient in using computer systems and CRM software.

● Attributes: Strong interpersonal skills; ability to remain calm and professional in
stressful situations; attention to detail; ability to work independently and as part of a
team.
● Availability: Flexibility to work various shifts, including evenings, weekends, and
holidays, as needed.

What We Offer:

● Training: Comprehensive training programs to enhance your skills and knowledge.
● Career Growth: Opportunities for career advancement and professional development.
● Work Environment: A supportive and collaborative team atmosphere.