Customer Service Associate

Global Policy Ltd; Pretoria; On-site; ZAR 20 000 - 40 000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der die erste Anlaufstelle für Kundenanfragen ist. In dieser Rolle sind Sie verantwortlich für die Bereitstellung hervorragender Unterstützung, die Lösung technischer Probleme und die Zusammenarbeit mit einem dynamischen Team. Wir bieten eine positive Arbeitsumgebung, in der Sie Ihre Fähigkeiten weiterentwickeln können, sowie wettbewerbsfähige Gehälter und Schulungsmöglichkeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in der Technologiebranche arbeiten möchten, bewerben Sie sich jetzt und werden Sie Teil unseres Teams!

Qualifications

• 1-2 Jahre Erfahrung im Kundenservice, vorzugsweise in der Technologiebranche.
• Starke Kommunikationsfähigkeiten, sowohl schriftlich als auch mündlich.

Responsibilities

• Beantwortung eingehender Anrufe und Bereitstellung von Lösungen für Kundenanfragen.
• Verwaltung und Pflege von Kundenkonten mit genauen Informationen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Multitasking

Education

High School Diplom

Associate’s oder Bachelor’s Degree

Tools

Microsoft Office

Job description

Tech Hartford is one of the leading technology companies in the Hartford area, providing innovative solutions to businesses and individuals alike. We are seeking a driven and customer-focused individual to join our team as a Customer Service Associate.

As a Customer Service Associate at Tech Hartford, you will be the face and voice of our company, providing exceptional service and support to our valued clients. You will have the opportunity to work alongside our dynamic team of tech experts, gaining valuable experience and skills in the fast-paced and ever-evolving world of technology.

Key Responsibilities :

• Answer incoming calls, respond to inquiries, and provide solutions or escalate to appropriate team members
• Maintain a positive and professional attitude while working with customers to ensure a seamless and satisfactory experience
• Troubleshoot technical issues and provide step-by-step instructions to clients
• Manage and maintain customer accounts, ensuring accurate and up-to-date information
• Assist in the creation and implementation of new customer service policies and procedures
• Collaborate with other team members to continuously improve the customer service experience

Qualifications :

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in a related field preferred
• 1-2 years of experience in customer service, preferably in a tech-related industry
• Strong communication skills, both written and verbal
• Problem-solving skills and ability to think critically in a fast-paced environment
• Proficient in Microsoft Office and basic technical skills
• Ability to multitask and work efficiently under pressure

Why Work for Us :

At Tech Hartford, we value our employees and strive to create a positive and inclusive work environment. As a Customer Service Associate, you will have the opportunity to grow and develop your skills while contributing to the success of our company. We offer competitive salaries, benefits, and ongoing training opportunities to ensure our team members are equipped with the tools they need to excel in their roles. Join us and be a part of our innovative and dynamic team!

If you are a tech-savvy individual with a passion for providing exceptional customer service, we want to hear from you! Apply now to become a valued member of the Tech Hartford team.

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