Customer Service Associate

Concentrix - CA; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Join a dynamic team as a Customer Service Associate in Cape Town, where you will be at the forefront of customer support. This role offers a chance to develop your skills in a vibrant environment that values creativity and teamwork. You will handle high-profile cases, ensuring customer satisfaction and contributing to a culture of excellence. With a competitive salary and benefits that support your lifestyle, this is an exciting opportunity to thrive in the sales and service industry. Embrace the chance to grow with a company that celebrates diversity and fosters a supportive community.

Benefits

Employee Assistance Programme

Medical Aid

Subsidised Transport

Group Life Cover

Team Building Opportunities

Upskill Training Opportunities

Inclusive Company Culture

Qualifications

• 6 months international call center experience required.
• 6 months target-driven sales experience essential.

Responsibilities

• Manage escalated cases from start to resolution.
• Ensure first contact resolution and provide excellent customer experiences.

Skills

Customer Service

Sales Experience

Communication Skills

Problem-Solving

Education

Grade 12

Job description

Job Title:

Customer Service Associate

Job Description

Are you looking for an opportunity to jumpstart your career in the sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R7166.25.

We celebrate our differences and embrace what makes you unique, with game-changers in over 70 countries. Join a company that supports each other's success and well-being, providing the tools and support to help you become the best version of yourself and explore endless career possibilities.

You’ll work on-site at our vibrant Cape Town office, where creativity meets cutting-edge technology, and become part of a community of like-minded individuals who often become lifelong friends.

What you will do in this role

1. Take ownership of high-profile, escalated cases from start to resolution.
2. Manage work orders within business SLA's.
3. Consistently apply behavioral and compliance standards.
4. Share knowledge and skills with team members.
5. Communicate relevant campaign information to colleagues, customers, and managers.
6. Develop and maintain current knowledge of the campaign.
7. Ensure first contact resolution at all times.
8. Protect information security and report issues using proper processes.
9. Provide excellent customer experiences consistently.
10. Verify and update customer information.
11. Proactively offer solutions to customer issues or concerns.

Your qualifications and experience

• Minimum of 6 months international Call Centre experience (essential).
• Minimum of 6 months target-driven sales experience (essential).
• Passed Grade 12.
• Ability to work shifts aligned with UK business hours.
• Proficient in English verbal communication.
• Self-motivated and highly responsible.

What is in it for you

We offer benefits that support your lifestyle:

• A monthly salary of R7166.25.
• Employee Assistance Programme (EAP).
• Medical aid for main member covered by the company.
• Subsidised transport.
• Group life cover.
• Financial well-being, will writing, and stress management sessions.
• Team building and upskill training opportunities.
• Inclusive company culture.

Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 global game-changers call Concentrix their employer of choice. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants legally authorized to work in South Africa will be considered. Hiring will align with the company’s EE Plan.

Disclaimer

The above statements describe the general nature of the work and are not an exhaustive list of responsibilities, duties, or skills required.

Concentrix is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or other protected characteristics.

Location: ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708

Language Requirements:

Time Type:

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