Customer Service Associate

Job Title: Customer Service Associate

Job Description

Are you looking for an opportunity to jumpstart your career in the travel industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign.

We celebrate our differences and embrace what makes you unique. Imagine being part of a company that supports each other's success and well-being, providing the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

You will work on-site from our vibrant Cape Town office where creativity meets innovative technology. Join a community of like-minded individuals who often become lifelong friends.

What You Will Do in This Role

1. Take ownership of high-profile, escalated cases from beginning to resolution.
2. Manage work orders within business SLAs.
3. Proactively offer solutions to customer issues or concerns.
4. Consistently apply behavioral and compliance standards.
5. Share knowledge and skills with team members.
6. Communicate relevant campaign information to colleagues, customers, and managers.
7. Develop and maintain current knowledge of the campaign.
8. Ensure first contact resolution at all times.
9. Protect information security and highlight issues using proper processes.
10. Provide excellent customer experiences at all times.
11. Verify and update customer information.

Qualifications and Experience

• Minimum of 6 months international Call Centre experience (essential).
• Passed Grade 12.
• Ability to work shifts aligned to UK business hours.
• Proficient in English verbal communication.
• Self-motivated and highly responsible.

What Is in It for You?

Benefits include:

• Monthly salary and incentives.
• Medical aid for main member / medical insurance for employee and two dependents.
• Pension Fund.
• Subsidised transport.
• Group life cover.
• Employee Assistance Programme (EAP).
• Financial well-being sessions, will writing, stress management.
• Team building and upskill training opportunities.
• Inclusive company culture.

Additional Information

Applicants must be legally authorized to work in South Africa. Concentrix is an equal opportunity employer, evaluating applicants without regard to race, color, religion, gender, or other protected characteristics.

Location: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements: English

Time Type: Full time

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