Customer Service Associate

DASH BPO; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading BPO company in Cape Town is seeking a dedicated Customer Service Agent to handle incoming calls and assist with customer bookings. The candidate should possess excellent communication skills, a strong sales background, and a high-energy personality. This role involves working with high-end customers and requires attention to detail, urgency during crises, and the ability to work international hours.

Qualifications

• Experience in customer support preferred.
• Understanding of PCI Compliance.
• Willing to work international hours.

Responsibilities

• Handle incoming calls and assist customers with booking needs.
• Resolve inquiries efficiently and provide accurate information.
• Build relationships and liaise with support departments.

Skills

Attention to detail

Excellent communication skills

Sales skills

Customer support experience

High energy and engaging personality

Job description

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Agent. In this role, you will be responsible for handling incoming calls and assisting customers with booking and scheduling needs. You will ensure a seamless customer experience by providing accurate information, resolving inquiries efficiently, and adhering to company policies and procedures.

Requirements

• Previous customer support experience preferred
• Attention to detail to know when to escalate anomalies
• High energy and engaging personality
• Identify customers’ needs, clarify information, research issues, and provide accurate, complete information using the right tools
• Natural flair for making sales with a successful sales background
• Experience working with high-end customers
• Excellent communication skills are a MUST
• Humble attitude when dealing with escalated incidents outside of our control
• Willing to work with Back Office and Chat channels in addition to voice channels
• Understanding of PCI Compliance
• Willing to work international hours with reliable transport, as attendance is a major KPI
• Sense of urgency during crises
• Build relationships and liaise with all support departments respectively