Customer Service Associate

CareerBox Africa; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading BPO company in Cape Town seeks dynamic Customer Experience Agents to provide exceptional service for a prestigious American client in the Travel & Tourism sector. The role involves handling customer inquiries, assisting with account updates, and engaging in sales through service. Ideal candidates will have BPO experience, excellent communication skills, and a passion for customer service excellence, with opportunities for career growth and world-class training.

Benefits

Career growth opportunities

World-class training & development

Company transport for late shifts

Regular upskilling through accredited learning programs

Qualifications

• 12 months international BPO customer service experience or 24 months domestic experience.
• Outstanding verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.

Responsibilities

• Handle inbound calls from customers, assisting with billing queries and product questions.
• Engage in sales through service, spotting opportunities to recommend products.
• Adapt support for vulnerable customers and deliver personalized solutions.

Skills

Problem-solving

Communication

Customer Service

Attention to Detail

Job description

We're in the business of building careers for the youth, knowing full well that the first step toward gaining employment can lead to a lifetime of opportunities and growth.

The Role

Are you passionate about delivering exceptional service? Do you thrive in a fast-paced environment where your voice matters? Then keep reading — this could be your next big opportunity!

We’re on the hunt for dynamic, customer-centric individuals to join one of the top international BPOs in Cape Town’s Southern Suburbs. You’ll be representing a prestigious American client in the Travel & Tourism industry, supporting customers from across the USA.

What You’ll Be Doing

• As a Customer Experience Agent, you’ll handle inbound calls from existing customers — assisting with billing queries, account updates, product questions, and more. You’ll also engage in sales through service, using your natural conversation skills to spot opportunities and recommend products that truly benefit the customer.

If you’re tech-savvy, solutions-driven, and love helping people — this role was made for you.

Ideal Profile

• 12 months international BPO customer service experience OR 24 months domestic experience
• A neutral English accent with outstanding verbal and written communication skills
• Willingness to work rotational shifts (including evenings and weekends)
• Strong problem-solving and troubleshooting abilities
• A deep passion for customer service excellence
• Experience dealing with escalated queries empathetically and professionally
• Able to adapt support for vulnerable customers and deliver personalized solutions
• High attention to detail and the ability to log and handle queries efficiently
• Knowledge of data protection and regulatory compliance

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Career growth opportunities in a globally recognized BPO environment
• World-class training & development in a collaborative, fun culture
• Competitive salary
• Company transport for late shifts (after 6 PM)
• Regular upskilling through accredited learning programs
• Exposure to a leading international brand in the travel sector