Customer Service Associate

Job Description

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign.

Job Title: Customer Service Advisor

Role Overview:

Join us at Concentrix, a global leader with operations in over 70 countries, celebrating diversity and fostering a supportive environment. Work on-site at our vibrant Cape Town office, where creativity meets technology, and become part of a community of like-minded individuals.

Key Responsibilities:

1. Handle high-profile, escalated cases from start to resolution.
2. Manage work orders within SLA standards.
3. Assess and mitigate Health and Safety risks proactively.
4. Apply behavioral and compliance standards consistently.
5. Share knowledge and skills with team members.
6. Communicate relevant information to colleagues, customers, and managers.
7. Maintain current knowledge of the campaign.
8. Ensure first contact resolution.
9. Protect information security and report issues appropriately.
10. Provide exceptional customer service at all times.
11. Verify and update customer information.
12. Proactively offer solutions to customer issues or concerns.

Ideal Candidate:

• Minimum 12 months international BPO call center experience (essential).
• Experience in travel, e-commerce, retail, or fintech (advantageous).
• Passed Grade 12.
• Ability to work shifts in a 24-hour environment.
• Proficient in English (verbal and written).
• Self-motivated and responsible.

Benefits:

• Monthly salary of R7800 plus R1000 campaign allowance.
• Performance-based incentive up to R3000.
• Medical aid and insurance for dependents.
• Pension fund, subsidized transport, group life cover.
• Employee Assistance Programme and well-being sessions.
• Training, team building, and inclusive culture.

Ready to bring your skills and experience to a company that values your expertise? Apply today and thrive in your career with Concentrix!

Eligibility: Only applicants authorized to work in South Africa will be considered, in line with EE regulations.

Disclaimer: This description covers the general nature of the role and is not exhaustive of all duties and responsibilities.

Concentrix is an equal opportunity employer, evaluating applicants without regard to race, gender, age, or other protected characteristics.